ECMC Group is a Minneapolis-headquartered nonprofit working to help students succeed. Through its family of companies, it provides financial tools and services alongside funding for innovative education programs. Its initiatives include the Bold Path Fellowship, which creates entrepreneurial pathways for graduates with limited resources, and career coaching and support for students, including those formerly incarcerated. ECMC Group’s work spans nonprofit and education sectors.
Student Loan Collections Specialist
Support borrowers with defaulted student loans by explaining repayment options and helping them return to good standing. Provide compliant customer service and account resolution at ECMC Group.
Apraksts
- Connect with borrowers by phone to provide respectful, solution-focused support
- Explain defaulted student loans and available resolution options
- Help borrowers maintain and complete repayment arrangements
- Resolve student loan repayment concerns through strong customer service
- Meet productivity, call quality, and procedural goals
- Document and update accounts accurately to meet compliance and regulatory requirements
- Use skip tracing to locate borrowers
- Stay informed about FFEL regulations and changes to federal student loan programs
- Escalate complex cases to support a positive borrower experience
- Carry out other assigned duties
Prasības
- High school diploma or GED
- At least one year of experience in collections, a call center, or customer service
- Ability to apply basic math in daily work
- Basic proficiency with Microsoft Office or Mac Office
- Ability to work in Minneapolis, Minnesota, Monday through Wednesday
- Ability to perform each essential duty satisfactorily
- Ability to meet applicable regulatory and company standards
Priekšrocības
- Medical, dental, and vision insurance options with a substantial employer subsidy
- Company-paid life and disability insurance
- Pre-tax flexible spending accounts
- Wellness programs
- 401(k) plan with an employer match of up to 6%
- Potential for an additional discretionary 401(k) contribution
- Holiday time off
- Paid time off beginning at 20 days per year
- Commuter subsidy
- Tuition reimbursement of up to $10,500 per year for approved programs
- Student loan payment reimbursement of up to $4,800 per year
- Pre-tax reimbursement of up to $5,250 for qualifying education benefits
- Commission eligibility; candidates typically earn an average of about $3,000 per month, based on individual performance