Camping World ir automobiļu, viesmīlības un ceļošanas uzņēmums, kas koncentrējas uz atpūtas transportlīdzekļiem, kempinga piederumiem un āra aprīkojumu. Uzņēmuma darbība ietver kemperu pārdošanu un nomu, apkopes un remonta pakalpojumus, kempinga preces, āra mēbeles, sadzīves tehniku, drošības produktus un aktivitātēm paredzētu aprīkojumu. Ar vairāk nekā 185 atrašanās vietām uzņēmums atbalsta klientus visā kempera īpašumtiesību un atpūtas brīvā dabā pieredzes laikā, kā arī piedāvā dalības pakalpojumus, kas paplašina tā piedāvājumu klientiem.
Social Media Specialist – Camping World (Remote, Illinois)
Represent Camping World’s RV community across Facebook, Reddit, and other social platforms. Manage customer conversations, resolve issues, and build strong relationships with the brand.
Apraksts
- Make every customer feel heard, supported, and valued in each interaction.
- Respond promptly to comments, questions, and direct messages across Camping World’s social channels with accurate, on-brand answers.
- Initiate conversations with followers, community members, and relevant audiences.
- Join audience conversations authentically on platforms such as Facebook and Reddit.
- Use Camping World’s brand voice while adjusting to each platform’s tone and culture.
- Address concerns with empathy and help turn difficult exchanges into positive experiences.
- Escalate issues when appropriate and follow them through to resolution.
- Track brand mentions and social conversations to spot engagement opportunities and issues that need attention.
- Work independently and manage assignments from start to finish on the Community Experience team.
Prasības
- Write clear, engaging copy with personality and adapt tone across platforms.
- Know Instagram, Facebook, X, TikTok, Threads, Reddit, and LinkedIn, including the culture and expectations of each.
- Apply critical thinking and sound judgment.
- Engage both proactively and reactively, moving between starting and resolving conversations.
- Stay organized and independently manage multiple conversations across several platforms.
- Have a high school diploma or equivalent.
- Be authorized to work in the United States.
Priekšrocības
- Paid time off
- 401(k) plan
- Employee assistance program
- Good Sam roadside assistance
- Discounts
- Paid parental leave, subject to eligibility
- Tuition reimbursement, subject to eligibility
- On-the-job training opportunities
- Full-time associates receive a comprehensive benefits package, including medical, dental, and vision coverage.
- Part-time associates have access to dental and vision coverage.