GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Remote Medical Virtual Assistant (MVA)
Support a U.S. chiropractic clinic with insurance verification, claims, billing, and medical documentation. Track clinic operations and coordinate work across providers and care teams.
Apraksts
- Verify patient insurance after check-in, keeping records accurate and current.
- Investigate denied claims, help reprocess them, and follow up on missing information.
- Process Explanation of Benefits documents and reduce outstanding EOB backlogs.
- Review unpaid insurance balances and patient account issues, and coordinate their resolution.
- Assist with Cigna and Veterans Affairs claims.
- Coordinate vendor payments, including checks when needed.
- Monitor SOAP notes for completion, accuracy, and compliance.
- Track missed visits, cancellations, and scheduling patterns.
- Report on balances, appointments, EOB backlogs, denied claims, and other operational measures.
- Turn report findings into clear insights and practical recommendations.
- Keep communication flowing among the provider, care team, and administrative staff.
- Spot gaps in workflows, billing, documentation, scheduling, and patient accounts.
- Suggest practical changes to improve clinic efficiency.
Prasības
- At least one year of experience as a Medical Virtual Assistant.
- Experience supporting a U.S. healthcare practice.
- Experience with insurance verification, EOBs, claims, denials, patient balances, or billing support.
- Familiarity with CPT and ICD-10 codes.
- Strong written and spoken English.
- Professional communication and executive presence.
- Must use Mac OS.
- Careful attention to detail and reliable follow-through.
- Able to work independently with minimal supervision.
- Prior experience demonstrating leadership, ownership, or strong accountability.
- Proactive approach and ability to anticipate needs.
- High level of care with billing, documentation, and reporting.
- Strong critical thinking and problem-solving abilities.
- Emotional intelligence and patience when supporting a busy provider.
- Confident, organized, and professional communication.
- Takes personal responsibility for assigned work.
- Resourceful and self-directed when learning new workflows.
- Trustworthy and dependable, with comfort handling sensitive information.
Priekšrocības
- Performance-based pay increase after six months.
- Remote work arrangement.