Founded in 2001, Agência Tribo is a digital marketing agency serving businesses in sectors that include B2B and eCommerce. Its work centers on attracting qualified leads and supporting sales through tailored digital marketing, including AI-powered customer support on WhatsApp. The company’s profile reflects a team of 11–50 employees; the provided information does not specify current roles or hiring needs.
Digital Marketing and Customer Success Analyst
Support client onboarding and success while developing digital marketing strategies for B2B growth consulting. The role focuses on industrial clients and measurable results.
Apraksts
- Guide new clients through a smooth onboarding process.
- Coordinate client service work, keeping deadlines, quality, ownership, and timelines on track.
- Write request briefs and direct them to the teams best placed to handle them.
- Create tactical plans and digital marketing strategies for assigned accounts.
- Keep clients informed, monitor results, and use reports to guide strategic discussions.
- Track client engagement, satisfaction, and performance measures.
- Spot service concerns early and address them before clients raise complaints.
- Build and manage client relationships from onboarding through renewal.
Prasības
- Previous experience at a digital marketing agency.
- At least two years in B2B digital marketing, client service, or Customer Success.
- Working knowledge of at least two areas: marketing automation, Inbound Marketing, SEO, content, or paid media.
- Experience with project and task management software.
- Daily proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
- Ability to plan campaigns and build automation and lead-nurturing workflows in RD Station or a comparable platform.
- Clear communication with clients and internal teams.
- Experience using AI tools in daily work, especially Claude.
- Experience with B2B clients, particularly industrial companies, is an advantage.
- Familiarity with RD Station, HubSpot, or similar platforms is an advantage.
- Digital marketing certifications are an advantage.
Priekšrocības
- A transparent, loyal, and collaborative culture that recognizes each person’s contribution to Tribo’s success and growth.
- Laptop and work equipment supplied.
- Weekends, extended holiday weekends, and the year-end period off.
- Access to a discount club.
- Partnership with RD Station at Diamond level.
- A day off for your birthday.
- Agência Tribo holds Great Place to Work certification.
- Fully remote work.
- Opportunities for career growth and professional development.
- Great Place to Work certification.
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