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CareXM
CareXM
501 – 1000 Darbinieki
B2BSaaSVeselības aprūpe
CareXM provides care coordination services and software for home-based care providers and healthcare organizations. Its offering combines around-the-clock nurse triage and medical answering with proactive patient outreach, AI-assisted documentation, electronic medical record integrations, and telemedicine support. CareXM uses these tools to help provider teams manage patient communications, coordinate workflows, and reduce administrative demands. The company operates in healthcare and B2B SaaS, supporting provider organizations across the United States.
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Vakances uzņēmumā

CareXM Remote Healthcare Account Manager

Manage and grow CareXM’s Hospice and Home Health accounts by advising clients, coordinating internal teams, and supporting revenue growth. Build trusted client relationships and lead solutions that improve service and meet customer objectives.

USAmerikas Savienotās Valstis
60 000 $ – 90 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu vadītājsPārdošana

Apraksts

  • Advise and advocate for CareXM’s key accounts, addressing their needs.
  • Retain accounts and grow revenue through strategic account management.
  • Work with CareXM clients and internal teams to retain key accounts.
  • Manage relationships across an assigned portfolio of key accounts.
  • Create strategic account plans that support customer satisfaction, revenue growth, and referrals.
  • Work closely with healthcare professionals.
  • Serve as a trusted client advisor and advocate.
  • Travel occasionally to support client relationships or the sales team.
  • Prepare and present Quarterly Business Reviews to executive stakeholders.
  • Coordinate with Sales, IT, Implementations, Customer Support, Training and Quality, Operations, and other teams to deliver consistent service.
  • Lead the resolution of client issues and coordinate requested changes or enhancements.
  • Introduce and implement service enhancements with clients.
  • Prepare meeting agendas and document discussions and client communications.
  • Develop solutions using the options available.
  • Share client changes and updates with internal teams.
  • Maintain regular, effective client contact, especially during account upgrades or changes.
  • Provide subject matter expertise on best practices and policies.
  • Track industry trends and assess their impact on customers.
  • Lead operational weekly or monthly meetings and quarterly executive business reviews.
  • Recommend available tools and solutions that meet client objectives.
  • Deliver on commitments effectively.

Prasības

  • Bachelor’s degree.
  • At least 5 years of sales or account management experience.
  • At least 2 years of experience with large accounts is preferred.
  • Experience in healthcare or healthcare technology.
  • Strong relationship-building and account management skills.
  • Self-directed, empathetic approach.
  • Ability to take ownership of accounts serving large Hospice and Home Health organizations nationwide.
  • Experience applying strategic account management practices.
  • Demonstrated success managing and growing high-value enterprise client relationships.
  • Excellent communication skills, including explaining complex ideas clearly to frontline teams and executive leaders.
  • Ability to learn new products and solutions quickly and explain their value to customers.
  • Strong problem-solving skills.
  • Ability to build and maintain relationships with C-level executives.
  • Ability to earn clients’ trust as an advisor.
  • Ability to lead diverse groups in addressing customer needs.
  • Motivated, results-focused approach.
  • Salesforce experience for project reporting and forecasting is preferred.
  • Ability to travel occasionally to support customers or attend industry conferences.
  • Familiarity with clinical terminology, processes, and procedures.
  • In-depth knowledge of CareXM products, tools, and services.

Priekšrocības

  • Health insurance.
  • Flexible Spending Account and Health Savings Account options.
  • Dental insurance.
  • Vision insurance.
  • Short-term disability coverage.
  • Eight hours of paid volunteer time in addition to accrued paid time off.
  • Paid training.
  • Paid time off.
  • 401(k) plan.
  • Life insurance.
  • Employee assistance program.

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