FRONTLINE CALL CENTER
FRONTLINE CALL CENTER
201 – 500 Darbuotojai
2012 m. įkurta FRONTLINE CALL CENTER yra skambučių centro įmonė, kurioje dirba maždaug 201–500 darbuotojų.

Remote Bilingual Spanish Customer Service Agent

Support callers in Spanish and English by connecting them with emergency shelter and essential resources. This remote, full-time role uses multiple computer systems to deliver Frontline Group’s services.

Aprašymas

  • Provide customer service to individuals calling for assistance.
  • Connect callers with emergency shelter and essential resources.
  • Use multiple computer systems to support customers remotely.
  • Attend all orientation and training sessions.
  • Show your computer equipment and internet specifications during the interview.
  • Work as a W-2 employee supporting Frontline Group’s mission-driven services.

Reikalavimai

  • Speak and write fluently in both Spanish and English.
  • Have call center or customer service experience.
  • Be comfortable navigating multiple computer systems.
  • Attend all orientation and training sessions.
  • Have open availability, including weekends.
  • Use a Windows 11 PC; Macs and Chromebooks are not accepted.
  • Have two monitors.
  • Use a recent-generation Intel i5, i7, or i9 processor, or an AMD Ryzen 5, 7, or 9 processor.
  • Have at least 16 GB of RAM, with 12 GB available for use.
  • Keep CPU utilization at 50% or lower.
  • Use a computer with an Ethernet (RJ-45) port.
  • Use a wired Ethernet internet connection; Wi-Fi is not accepted.
  • Have an internet download speed of at least 20 Mbps.
  • Have an internet upload speed of at least 10 Mbps.
  • Have a ping of 20 ms or less.
  • Use the specified computer for the interview, with the camera on and screen sharing enabled.
  • Provide screenshots verifying Windows 11, internet speed, RAM, and a wired Ethernet connection.
  • Be available 24 hours a day, seven days a week.
  • Be available to work in Texas, South Carolina, North Carolina, Florida, Georgia, Virginia, Pennsylvania, Michigan, or Utah.

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