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Lanlink Informática Ltda.
Lanlink Informática Ltda.
501 – 1 000 Darbuotojai
Dirbtinis intelektasITKibernetinis saugumas
1988 m. įkurta „Lanlink Informática Ltda.“ yra Brazilijos technologijų įmonė, teikianti IT infrastruktūrą ir paslaugas, padedančias organizacijoms didinti produktyvumą ir modernizuoti veiklą. Įmonės veikla apima duomenų valdymą, dirbtinį intelektą, kibernetinį saugumą ir darbo vietos produktyvumo sprendimus viešojo ir privačiojo sektoriaus organizacijoms, įskaitant klientus žemės ūkio, švietimo, energetikos, finansų ir mažmeninės prekybos srityse. Įmonėje dirba 501–1 000 darbuotojų, o jos veikla apima IT, kibernetinį saugumą ir dirbtinį intelektą.
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Darbai įmonėje

Junior IT Support Analyst – Hybrid in Brazil

Junior IT infrastructure support analyst at Lanlink, a Brazilian technology company. Manage Windows and Linux servers and resolve client incidents.

BRBrazilijaHibridinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: portugalųPagalbos inžinierius
Linux

Aprašymas

  • Analyze, diagnose, and resolve incidents and issues involving IT infrastructure
  • Manage IT service requests for Lanlink and its clients
  • Assist users and clients by telephone, through remote access, or in person
  • Install, configure, and administer operating systems on physical and virtual servers, including Windows Server and Linux
  • Support requests involving virtualization, backups, and email
  • Assist Level 2 teams with IT request resolution
  • Attend training sessions and operational meetings
  • Deliver support within contractually defined SLAs
  • Log all completed activities in the ticketing system
  • Document processes and procedures for deploying new technologies and creating or modifying servers
  • Follow client-specific contractual processes and Lanlink’s internal procedures
  • Develop knowledge base materials for Level 1, Level 2, and Level 3 support teams
  • Train Level 2 and Level 3 technicians and analysts when needed
  • Escalate complex incidents and issues to specialist teams for assistance

Reikalavimai

  • Completed or ongoing higher education in IT or a related field
  • Experience providing IT infrastructure support
  • Experience with Windows Server is preferred

Privalumai

  • Health insurance through Hapvida, Bradesco Saúde, or Unimed, depending on local availability
  • Hapvida Odonto or Bradesco Dental insurance
  • Alelo meal or food allowance
  • Life insurance fully paid by Lanlink
  • Transportation allowance
  • Pharmacy benefit
  • University partnership benefit
  • TotalPass
  • Access to an internal learning platform
  • Moodar platform with discounted therapy for employees

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