Lanlink Informática Ltda.
Lanlink Informática Ltda.
1988 жылы құрылған Lanlink Informática Ltda. — ұйымдарға өнімділігін арттыруға және операцияларын жаңғыртуға көмектесетін IT инфрақұрылымы мен қызметтерін ұсынатын бразилиялық технологиялық компания. Компанияның қызметі мемлекеттік және жеке сектор ұйымдарына арналған деректерді басқару, жасанды интеллект, киберқауіпсіздік және жұмыс орнындағы өнімділікті арттыру шешімдерін қамтиды. Оның клиенттері ауыл шаруашылығы, білім беру, энергетика, қаржы және бөлшек сауда салаларындағы ұйымдарды қамтиды. Компанияда 501–1 000 қызметкер бар және ол IT, киберқауіпсіздік және жасанды интеллект бағыттарында жұмыс істейді.

Junior IT Support Analyst – Hybrid in Brazil

Junior IT infrastructure support analyst at Lanlink, a Brazilian technology company. Manage Windows and Linux servers and resolve client incidents.

Сипаттама

  • Analyze, diagnose, and resolve incidents and issues involving IT infrastructure
  • Manage IT service requests for Lanlink and its clients
  • Assist users and clients by telephone, through remote access, or in person
  • Install, configure, and administer operating systems on physical and virtual servers, including Windows Server and Linux
  • Support requests involving virtualization, backups, and email
  • Assist Level 2 teams with IT request resolution
  • Attend training sessions and operational meetings
  • Deliver support within contractually defined SLAs
  • Log all completed activities in the ticketing system
  • Document processes and procedures for deploying new technologies and creating or modifying servers
  • Follow client-specific contractual processes and Lanlink’s internal procedures
  • Develop knowledge base materials for Level 1, Level 2, and Level 3 support teams
  • Train Level 2 and Level 3 technicians and analysts when needed
  • Escalate complex incidents and issues to specialist teams for assistance

Талаптар

  • Completed or ongoing higher education in IT or a related field
  • Experience providing IT infrastructure support
  • Experience with Windows Server is preferred

Артықшылықтар

  • Health insurance through Hapvida, Bradesco Saúde, or Unimed, depending on local availability
  • Hapvida Odonto or Bradesco Dental insurance
  • Alelo meal or food allowance
  • Life insurance fully paid by Lanlink
  • Transportation allowance
  • Pharmacy benefit
  • University partnership benefit
  • TotalPass
  • Access to an internal learning platform
  • Moodar platform with discounted therapy for employees

Ұқсас жұмыс орындары

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