GoLean Health provides remote medical assistants and virtual receptionists to healthcare practices. Its virtual staff support doctors, dentists, veterinarians, chiropractors, and optometrists with administrative work and patient communication. The company says its assistants are HIPAA-trained and can help practices manage day-to-day operations and grow with remote support. GoLean Health’s hiring context centers on virtual administrative roles serving healthcare providers.
Medical Virtual Assistant (Colombia, Remote)
Support a US chiropractic clinic remotely with insurance verification, claims, EOBs, patient accounts, documentation, and operational reporting.
Сипаттама
- Verify patient coverage after check-in and keep insurance records accurate
- Investigate denied claims, support reprocessing, and help reduce recurring errors
- Process Explanation of Benefits documents and work through backlogs
- Resolve unpaid insurance balances and patient account concerns
- Assist with Cigna and Veterans Affairs claims processes
- Arrange vendor payments, including checks when required
- Track SOAP notes for completion, accuracy, and compliance
- Monitor missed and canceled visits and spot scheduling patterns
- Report on balances, appointments, EOB queues, denied claims, and clinic metrics
- Keep the provider, care team, and administrative staff aligned
- Flag workflow gaps, billing issues, documentation delays, scheduling problems, and account concerns
- Suggest practical ways to improve clinic operations
Талаптар
- At least one year of experience as a Medical Virtual Assistant
- Background supporting a US healthcare practice
- Experience with insurance verification, EOBs, claims, denials, patient balances, or billing support
- Familiarity with CPT and ICD-10 codes
- Strong spoken and written English
- Professional presence and polished communication
- Must use macOS
- Careful attention to detail and reliable follow-through
- Able to work independently with limited supervision
- Previous experience demonstrating leadership, ownership, or accountability
- Takes initiative and anticipates needs
- Meticulous with billing, documentation, and reporting
- Strong critical thinking and problem-solving abilities
- Patient and emotionally perceptive when supporting a busy provider
- Confident, organized, and professional communicator
- Takes responsibility for assigned work
- Resourceful and self-directed when learning new processes
- Dependable and trustworthy when handling sensitive information
- Available Monday to Friday for six hours daily, 30 hours weekly
Артықшылықтар
- Opportunity for a performance-based pay increase after six months
- Remote work arrangement