Park Place Technologies provides IT infrastructure services for data centers and enterprise environments. Its work spans third-party maintenance and technical support for storage, servers, networking, and hyperconverged systems, alongside managed and professional services, hardware, monitoring software, cooling solutions, cloud migration, and disaster recovery. The company serves organizations worldwide and operates across hardware, business-to-business, and enterprise technology. Its teams cover engineering, technical support, service delivery, and related infrastructure work; consult current openings for roles and hiring details.
Field Service Engineer, Nashville
Diagnose and repair data center hardware for Park Place Technologies at customer sites across a Tennessee territory. The role involves extensive driving, weekday hours, and an after-hours on-call rotation.
Сипаттама
- Provide onsite system diagnostics and analysis for customers in an assigned territory or account.
- Service customer system failures through hardware repairs, testing, diagnostics, and systems analysis.
- Drive to customer sites within a 120-mile radius for service calls.
- Work Monday through Friday, 8 a.m. to 5 p.m., and take part in an after-hours on-call rotation.
- Address customer service requests promptly and professionally.
- Analyze problems remotely before onsite visits and identify needed parts and documentation.
- Deliver cost-effective onsite service with professionalism and courtesy.
- Keep customers and the support center informed about repairs and delays.
- Review software and hardware error logs using diagnostic, troubleshooting, and operating system analysis.
- Diagnose, troubleshoot, and repair data center equipment, including mid- to high-end servers and storage devices.
- Resolve storage area network, system configuration, and compatibility issues.
- Use remote system connection tools to diagnose, repair, and change configurations.
- Follow customer-specific repair procedures and assess current and future customer needs.
- Identify the parts and quantities needed under service contracts.
- Return faulty or excess parts and keep inventory records accurate, including twice-yearly physical counts.
- Complete audit forms, email responses, timesheets, and expense reports.
- Attend scheduled team meetings and participate in discussions.
- Log work activities in the Field Point time-reporting utility.
Талаптар
- Experience with OEM data center hardware and the ability to learn new products and concepts.
- Previous field service experience.
- Strong troubleshooting skills.
- CompTIA A+ and Server+ certifications preferred.
- Availability for an after-hours on-call rotation.
- Valid driver's license and an appropriate driving record.
- Ability to lift up to 50 pounds.
- Ability to stand and walk for extended periods and to pull, lift, squat, reach, bend, and stoop.
- Ability to work at heights, including using ladders.
- Ability to pass customer background checks and Park Place Technologies' pre-employment screening.
- A bachelor's degree in a related field or equivalent experience preferred.
- High school diploma required.
- Ability to travel to client sites up to 75% of the time within an assigned territory, including drives of more than four hours one way.
- The English-language role description implies English proficiency; no language requirement is explicitly stated.
Артықшылықтар
- Use of a personal vehicle, with travel expense reimbursement.
- Full-time employment.
- Work within 24/7 customer support operations.
- Participation in an after-hours on-call rotation.
- Professional development through exposure to new products and concepts and OEM hardware certifications.
- Potential to earn computer hardware certifications from major OEMs such as Dell, IBM, and HP.