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Aquila
Aquila
1,001 – 5,000 Employees
H1B Visa SponsorEnterpriseSaaS
Aquila partners with software operators to help them navigate transitions, scale their businesses, and build lasting success. Focused on category leaders across SaaS and enterprise software, the company takes a long-term approach to supporting operators as they strengthen their organizations and pursue their next stage of growth.
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Virtual Financial Aid Officer – U.S. Remote

Process Title IV financial aid for clock-hour students at FAME, which provides student information and admissions CRM software for post-secondary schools. Support schools and students through accurate, compliant financial aid administration.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredFinancial Planning and Analysis

Description

  • Independently oversee Title IV aid processing for students in clock-hour programs
  • Review FAFSAs, determine eligibility, and verify supporting information
  • Prepare financial aid awards and packages
  • Process ISIR corrections and disbursements
  • Perform required financial aid calculations
  • Complete professional judgments and dependency overrides
  • Apply federal student aid regulations throughout each stage of processing
  • Review records and documents, identify discrepancies, and resolve issues
  • Work directly with schools and students across FAME’s two service models
  • Explain aid requirements, needed information, and next steps clearly
  • Communicate with assigned schools by phone, email, and virtual meeting
  • Participate in monthly meetings with assigned schools
  • Provide schools and students with updates on financial aid matters
  • Investigate aid-related issues and determine appropriate actions
  • Partner with the remote team to resolve complex issues
  • Organize workload to meet turnaround, productivity, accuracy, and reliability standards
  • Help develop FAME’s expanding Virtual Financial Aid Office

Requirements

  • Substantial experience in a school financial aid administration department
  • In-depth knowledge of Title IV regulations and compliance requirements for clock-hour schools
  • Extensive experience administering Title IV aid for clock-hour programs
  • Ability to independently handle awarding and packaging, ISIR corrections, verification, professional judgments, dependency overrides, disbursements, and aid calculations
  • Strong analytical capability
  • Exceptional accuracy and attention to detail
  • Self-motivated, organized, and able to work independently
  • Customer service and financial counseling experience
  • Ability to explain complex federal aid rules, eligibility, estimates, and offers in accessible terms
  • Strong written and verbal communication skills
  • Ability to build trusted relationships in a remote setting
  • Ability to balance competing priorities independently within a collaborative remote team
  • Proficiency with Microsoft Office
  • Comfort using financial aid management systems, student information systems, databases, and virtual collaboration tools
  • Experience with FAME software is preferred but not required
  • Availability from 8:00 a.m. to 5:00 p.m. Eastern Time
  • Must be based in the United States

Benefits

  • Remote work arrangement
  • Full-time position
  • Opportunity to improve access to education directly
  • Work with a portfolio of post-secondary schools and communities
  • Opportunity to develop specialized Title IV and clock-hour aid expertise
  • Ability to suggest improvements, strengthen processes, and shape service delivery
  • Career development opportunities within FAME, Aquila, and Constellation Software
  • Potential for expanded responsibility, leadership, or internal mobility
  • Entrepreneurial culture in a lean work environment
  • Autonomy to explore creative and curious approaches
  • Virtual interview process
  • Disability accommodations available upon request

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