Arjo develops healthcare solutions designed to support mobility, safety, and comfort for patients and caregivers. Its products and services are used in health and nursing care environments, combining practical technology with user-focused design to help care teams deliver safer, more effective support and improve patient outcomes.
Technical Support and OEM Coordination Specialist – Gloucester Onsite
Provide technical support for OEM healthcare equipment while coordinating repairs, claims, and field-service issues. Partner with Arjo teams, customers, insurers, and service providers across the UK.
Description
- Deliver technical support for OEM products across Arjo’s UK Service business
- Serve as the primary liaison between Arjo and its OEM partners
- Coordinate OEM support cases, repairs, and related technical work
- Help UK Service operations achieve service performance and revenue targets
- Prepare customer insurance reports and technical assessments
- Work with customers, insurers, and third parties on equipment claims and investigations
- Supply stakeholders with accurate technical information and supporting documentation
- Advise field engineers and service teams on technical issues and resolutions
- Build effective working relationships with OEMs, customers, and internal teams
- Share expertise and best practices while supporting colleagues when needed
Requirements
- Willingness to build expertise in Arjo products and services
- Strong customer service ability and a professional telephone manner
- Well-developed organisational and time-management skills, with consistent deadline management
- Working proficiency in Microsoft Office applications, including Excel, Outlook, and Word
- Clear and effective written and spoken communication
- Proactive, self-directed, and collaborative working style
- Careful attention to detail and accuracy when working under pressure
- Eligibility to work in the UK
- 37-hour working week from Monday to Friday
Benefits
- Option to buy or sell annual leave
- Eye care vouchers
- Cycle to work scheme
- Perks app access
- Discounted gym memberships
- Collaborative open-plan office setting
- Long-service recognition awards
- Mental well-being support through the Mental Health Charter commitment
- Reasonable interview adjustments
- Diversity, equity, and inclusion initiatives