ANZ
ANZ
ANZ is a major banking and financial services group serving customers across Australia and New Zealand. With more than 50,000 employees and headquarters in Melbourne, the organization provides retail, private, commercial, and institutional banking alongside wealth management and fintech-related services. Drawing on more than 180 years of history, ANZ works to support individuals, businesses, and communities while contributing to a more balanced and sustainable economy.

S&S Banking Consultant – Bondi Junction, NSW

Part-time, onsite banking consultant role supporting Suncorp customers with everyday banking enquiries, account openings, and digital banking services. Provide helpful assistance through face-to-face, telephone, and online channels.

Description

  • Deliver attentive service that improves customer satisfaction and supports first-contact resolution
  • Provide accurate, timely guidance on everyday banking enquiries, account openings, and related processes through telephone and online channels
  • Help customers use personal banking platforms and build confidence with digital services
  • Assist customers through digital onboarding activities
  • Listen carefully, establish trust, and ask effective questions to improve customer outcomes
  • Support a team culture that balances people, customer needs, risk management, and performance
  • Follow internal policies, external obligations, and legislative requirements including Privacy, FSRA, and Underwriting Guidelines

Requirements

  • Experience providing a consistently high-quality customer experience
  • Confidence using digital customer service platforms to support customers in real time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Working knowledge of digital verification and identity-validation systems used during customer onboarding
  • Proficiency with digital payment tools including mobile wallets and online payments
  • Ability to resolve digital banking enquiries and help customers manage their accounts online
  • Willingness and ability to comply with internal procedures and external obligations, including Privacy, FSRA, and Underwriting Guidelines

Benefits

  • Access to wellbeing support resources
  • Tools to enable remote work and flexible arrangements when available
  • Opportunities for career development across Suncorp Bank and the ANZ Group
  • Inclusive workplace support and recruitment adjustments for candidates with disabilities or access requirements

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