ANZ
ANZ
ANZ — Австралия мен Жаңа Зеландиядағы клиенттерге қызмет көрсететін ірі банктік және қаржылық қызметтер тобы. Мельбурн қаласында бас кеңсесі орналасқан ұйым 50 000-нан астам қызметкері арқылы бөлшек, жеке, коммерциялық және институционалдық банкингпен қатар, әл-ауқатты басқару және финтехке қатысты қызметтер ұсынады. 180 жылдан астам тарихына сүйене отырып, ANZ неғұрлым теңгерімді әрі тұрақты экономикаға үлес қоса отырып, жеке тұлғаларды, бизнесті және қауымдастықтарды қолдауға ұмтылады.

S&S Banking Consultant – Bondi Junction, NSW

Part-time, onsite banking consultant role supporting Suncorp customers with everyday banking enquiries, account openings, and digital banking services. Provide helpful assistance through face-to-face, telephone, and online channels.

Сипаттама

  • Deliver attentive service that improves customer satisfaction and supports first-contact resolution
  • Provide accurate, timely guidance on everyday banking enquiries, account openings, and related processes through telephone and online channels
  • Help customers use personal banking platforms and build confidence with digital services
  • Assist customers through digital onboarding activities
  • Listen carefully, establish trust, and ask effective questions to improve customer outcomes
  • Support a team culture that balances people, customer needs, risk management, and performance
  • Follow internal policies, external obligations, and legislative requirements including Privacy, FSRA, and Underwriting Guidelines

Талаптар

  • Experience providing a consistently high-quality customer experience
  • Confidence using digital customer service platforms to support customers in real time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Working knowledge of digital verification and identity-validation systems used during customer onboarding
  • Proficiency with digital payment tools including mobile wallets and online payments
  • Ability to resolve digital banking enquiries and help customers manage their accounts online
  • Willingness and ability to comply with internal procedures and external obligations, including Privacy, FSRA, and Underwriting Guidelines

Артықшылықтар

  • Access to wellbeing support resources
  • Tools to enable remote work and flexible arrangements when available
  • Opportunities for career development across Suncorp Bank and the ANZ Group
  • Inclusive workplace support and recruitment adjustments for candidates with disabilities or access requirements

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