ANZ
ANZ
ANZ ऑस्ट्रेलिया और न्यूज़ीलैंड में ग्राहकों को सेवाएँ प्रदान करने वाला एक प्रमुख बैंकिंग और वित्तीय सेवा समूह है। 50,000 से अधिक कर्मचारियों और मेलबर्न में मुख्यालय के साथ, यह संगठन रिटेल, निजी, वाणिज्यिक और संस्थागत बैंकिंग के साथ-साथ संपत्ति प्रबंधन और फिनटेक से जुड़ी सेवाएँ प्रदान करता है। 180 से अधिक वर्षों के इतिहास के आधार पर, ANZ व्यक्तियों, व्यवसायों और समुदायों का समर्थन करने तथा अधिक संतुलित और टिकाऊ अर्थव्यवस्था में योगदान देने के लिए कार्य करता है।

S&S Banking Consultant – Bondi Junction, NSW

Part-time, onsite banking consultant role supporting Suncorp customers with everyday banking enquiries, account openings, and digital banking services. Provide helpful assistance through face-to-face, telephone, and online channels.

विवरण

  • Deliver attentive service that improves customer satisfaction and supports first-contact resolution
  • Provide accurate, timely guidance on everyday banking enquiries, account openings, and related processes through telephone and online channels
  • Help customers use personal banking platforms and build confidence with digital services
  • Assist customers through digital onboarding activities
  • Listen carefully, establish trust, and ask effective questions to improve customer outcomes
  • Support a team culture that balances people, customer needs, risk management, and performance
  • Follow internal policies, external obligations, and legislative requirements including Privacy, FSRA, and Underwriting Guidelines

आवश्यकताएँ

  • Experience providing a consistently high-quality customer experience
  • Confidence using digital customer service platforms to support customers in real time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Working knowledge of digital verification and identity-validation systems used during customer onboarding
  • Proficiency with digital payment tools including mobile wallets and online payments
  • Ability to resolve digital banking enquiries and help customers manage their accounts online
  • Willingness and ability to comply with internal procedures and external obligations, including Privacy, FSRA, and Underwriting Guidelines

लाभ

  • Access to wellbeing support resources
  • Tools to enable remote work and flexible arrangements when available
  • Opportunities for career development across Suncorp Bank and the ANZ Group
  • Inclusive workplace support and recruitment adjustments for candidates with disabilities or access requirements

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