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Robot.com
Robot.com
51 – 200 Employees
LogisticsManufacturingMarketing
Robot.com develops and deploys autonomous robots for logistics, delivery, advertising, and infrastructure inspection. Its fleet includes Kiwi delivery robots, Cargo robots for bulk orders and logistics, and Dog robots for advertising and inspection tasks. Designed for real-world settings such as campuses, warehouses, sidewalks, and other public spaces, these systems combine Level 4 autonomy, extended battery life, and enterprise-oriented reliability. Robot.com serves large business customers across multiple countries and hires in support of its work in robotics, manufacturing, logistics, and marketing technology.
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Service Desk Agent - Colombia (Remote)

Provide Level 1 technical support for Robot.com's autonomous delivery robot fleet from Colombia. Troubleshoot operational, connectivity, video, and software issues while coordinating escalations and supporting field teams.

COColombiaRemoteFull-timeMiddleSeniorEnglish RequiredAgentGeneral
LinuxPython

Description

  • Deliver first-line technical support for Robot.com's autonomous fleet operations
  • Log and track operational issues, incidents, and accidents involving robots
  • Investigate and resolve Level 1 technical problems
  • Provide remote assistance to field operations personnel
  • Use internal tools to troubleshoot autonomy, video, and connectivity problems
  • Escalate unresolved or complex incidents to Service Desk Engineers or specialist teams through established communication channels
  • Monitor the ticket queue to ensure timely responses and accurate categorization
  • Carry out the robot software update process
  • Keep Operative and Technical Teams informed through clear communication
  • Learn and apply company procedures, technical documentation, and best practices in real time
  • Follow documented procedures and support workflows to maintain fleet stability
  • Provide primary support for the Service Desk Engineer Robotics and Service Desk Engineer Platforms functions

Requirements

  • Experience using ticketing systems or following help desk workflows in technical settings
  • Basic ability to navigate the Linux command line and troubleshoot through CLI tools
  • Proven problem-solving experience with hardware and software issues
  • English proficiency at B1 level or higher for effective technical communication
  • Basic Python knowledge is desirable
  • Experience with Git and GitHub workflows is desirable
  • Familiarity with sensor technologies such as LiDAR, cameras, and GPS is desirable
  • Understanding of communication protocols such as Serial, I2C, and CAN is desirable
  • Experience in startup, robotics, or automation environments is desirable
  • Technical degree in Engineering, Computer Science, or a related discipline; current students must have completed at least the third semester
  • Strong problem-solving aptitude
  • Clear, patient, and considerate communication with technical teams and field personnel
  • Ability to document incidents, procedures, and escalations accurately

Benefits

  • Join a growing startup and contribute to establishing leadership in robotic last-mile delivery
  • Competitive compensation package
  • Structured in-house and on-the-job training with practical experience
  • Coaching tailored to your development
  • Opportunities for career growth and advancement
  • Inclusive workplace that supports diversity, collaboration, and innovation

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