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LMI
LMI
1,001 – 5,000 Employees
H1B Visa SponsorDefenseHealthcareLogistics
LMI is a research-driven consulting and solutions company serving defense, healthcare, logistics, and civilian markets. Its work connects applied AI, digital health, advanced analytics, engineering support, and performance optimization to help government clients improve mission effectiveness and turn complex insights into practical outcomes. With a multidisciplinary team and a collaborative approach to research and partnerships, LMI develops capabilities designed for demanding operational environments.
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Senior Product Designer at LMI — United States Remote

LMI is seeking a Senior Product Designer to improve Department of Veterans Affairs digital workflows, dashboards, and AI-enabled tools. The role leads research, prototyping, accessibility, validation, measurement, and ongoing product improvement.

USUnited States
$112,000 – $195,000 / year
RemoteFull-timeSeniorEnglish RequiredProduct Designer
AxureAzure

Description

  • Drive discovery and product research focused on workflow improvement, automation, dashboards, AI-enabled functionality, and digital adoption.
  • Conduct interviews, contextual inquiries, workflow observations, concept evaluations, usability studies, and post-launch feedback activities.
  • Turn qualitative and quantitative findings into user needs, pain points, opportunities, design principles, and prioritized recommendations.
  • Document current and future workflows, user journeys, service interactions, information flows, handoffs, exceptions, and workarounds.
  • Convert validated user needs into concepts, flows, information architectures, wireframes, prototypes, specifications, acceptance criteria, and backlog-ready requirements.
  • Create AI-enabled experiences that promote transparency, user control, calibrated confidence, feedback, exception handling, and human oversight.
  • Design clear, usable dashboards and interfaces for data-rich products.
  • Establish and apply measures covering adoption, task completion, feature use, satisfaction, support demand, workflow duration, and outcomes.
  • Combine research with analytics, usage data, help desk patterns, operational metrics, training feedback, and stakeholder observations.
  • Lead iterative prototype reviews and usability testing while recording findings, revisions, open risks, and supporting evidence.
  • Use Section 508, WCAG, inclusive design, and accessibility practices throughout the design process.
  • Collaborate with product, engineering, data, AI/ML, architecture, security and privacy, QA, training, change, adoption, and support teams.
  • Present findings, design reasoning, evidence, risks, tradeoffs, and recommendations to government stakeholders, delivery teams, and executives.
  • Coach designers and researchers while maintaining reusable research templates, design patterns, evidence libraries, and measurement methods.

Requirements

  • Bachelor’s degree in human-centered design, human-computer interaction, UX or product design, service design, interaction design, psychology, information science, or a related discipline; equivalent professional experience may qualify.
  • At least 7 years of progressively responsible experience in product design, UX, human-centered design, service design, user research, or related digital product work, including complex enterprise or workflow-focused products.
  • A portfolio showing end-to-end user-centered design, research-based decisions, workflow or service analysis, iterative prototyping, usability validation, and clear design documentation.
  • Proven ability to independently plan and lead interviews, contextual inquiries, observations, concept testing, usability testing, or mixed-method research, with strong synthesis capability.
  • Experience designing complex workflows, dashboards, automation tools, data-intensive products, or decision-support systems.
  • Experience creating or assessing AI-enabled products, intelligent automation, responsible AI patterns, or human-in-the-loop workflows.
  • Experience establishing or applying product metrics, adoption indicators, usage analytics, user feedback, or support data.
  • Ability to turn ambiguous mission or operational needs into research questions, design hypotheses, prototypes, testable requirements, and measurable results.
  • Strong facilitation and collaboration skills across product, engineering, data, AI/ML, training, support, security, and senior stakeholder groups.
  • Proficiency with Figma and FigJam, plus familiarity with Miro, Axure, Jira, Confluence, GitLab, or Azure DevOps.
  • U.S. citizenship is required.
  • Ability to obtain and maintain a public trust clearance.
  • Preferred: 10 or more years leading product design, service design, UX research, or human-centered transformation.
  • Preferred: Experience with the Department of Veterans Affairs, Veterans Health Administration, federal health, government, healthcare, or another regulated environment.
  • Preferred: Experience with AI-assisted decision support, intelligent automation, generative AI, conversational products, or agentic workflows.
  • Preferred: Advanced Section 508 or WCAG knowledge, accessibility testing experience, or inclusive design expertise.
  • Relevant certification or advanced training is preferred; an advanced degree is also preferred.

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