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Nextiva
Nextiva
1,001 – 5,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
Nextiva develops an AI-powered customer experience platform that brings business communications together across voice, chat, messaging, email, social media, and video. Its tools help small businesses and enterprises manage customer interactions, streamline contact center workflows, and use real-time insights to improve service and retention. The platform includes automation features such as sentiment analysis and language detection, alongside tools for coordinating customer journeys and consolidating communications technology.
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Senior Product Designer, AI Experiences

Shape AI-powered customer experience products at Nextiva through design across desktop and mobile. Lead product design, prototyping, and design system work across the platform.

USUnited StatesAZArizona
$91,000 – $140,000 / year
HybridFull-timeSeniorEnglish RequiredProduct Designer
React

Description

  • Lead product design from discovery through launch across desktop, mobile, and responsive experiences.
  • Work with product managers and engineers to question assumptions and shape solutions.
  • Speak with customers to understand their needs, collect feedback, and guide product decisions.
  • Develop user flows, customer journeys, wireframes, interactive prototypes, polished designs, and implementation-ready experiences.
  • Design onboarding, e-commerce, AI features, administration tools, customer conversations, and emerging platform initiatives.
  • Create polished prototypes with AI-assisted development workflows and refine them through feedback.
  • Assess AI-generated frontend work, improve production code, and connect design with development.
  • Advance Nextiva’s design system, reusable A2UI components, and design standards.
  • Apply customer research, analytics, experiments, and usability tests to improve experiences and business outcomes.
  • Share concepts, lead customer and stakeholder discussions, and explain design choices and tradeoffs.
  • Independently manage several initiatives in a fast-moving environment.
  • Use AI-enabled design, research, and development tools responsibly.
  • Investigate emerging AI technologies and share practices that improve productivity and design quality.

Requirements

  • At least six years designing digital products, ideally in SaaS or enterprise software.
  • A current portfolio showing product thinking, interaction and visual design, accessibility, systems thinking, and measurable customer impact.
  • Experience leading complex product initiatives from discovery to implementation.
  • Ability to reason through ambiguous problems independently, challenge assumptions, and influence product direction.
  • Experience designing implementation-ready experiences for desktop, mobile, and responsive environments.
  • Experience building and evolving scalable design systems, reusable components, and component libraries.
  • Strong grounding in user-centered design, information architecture, usability testing, experimentation, and data-informed design.
  • Skill in customer discovery and communication, including gathering feedback and turning insights into actionable design decisions.
  • Experience working with software engineers through implementation and delivery.
  • Proficiency with modern AI-powered design and development tools.
  • Working knowledge of AI-generated frontend development, Git collaboration, and component-based architecture.
  • Technical fluency in HTML, CSS, modern frontend frameworks, and design systems.
  • Experience creating interactive prototypes and using them to validate solutions.
  • Strong communication and presentation skills.
  • Self-directed and adaptable, with comfort working in a fast-paced environment.
  • Curiosity about emerging AI technologies and willingness to experiment, adapt, and share approaches.
  • Preferred: Familiarity with Cursor, Claude Code, ChatGPT, or similar AI-native workflows.
  • Preferred: Experience designing AI-powered products.
  • Preferred: Experience contributing to React component libraries.
  • Preferred: Personal projects showing product design, coding, or AI experimentation.
  • Preferred: Experience running A/B tests.

Benefits

  • Several health plan options, including medical, dental, vision, and telemedicine coverage.
  • Life, disability, and supplemental indemnity plans.
  • Flexible time off for salaried employees.
  • Paid time off for hourly employees.
  • Paid sick time.
  • Paid parental bonding leave.
  • Holiday pay.
  • 401(k) plan with a company match.
  • Health Savings Accounts with company contributions.
  • Dependent Care Flexible Spending Account.
  • Employee Assistance Program.
  • Wellness programs.
  • Ongoing learning and development opportunities.
  • Career advancement opportunities.

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