Nextiva develops an AI-powered customer experience platform that brings business communications together across voice, chat, messaging, email, social media, and video. Its tools help small businesses and enterprises manage customer interactions, streamline contact center workflows, and use real-time insights to improve service and retention. The platform includes automation features such as sentiment analysis and language detection, alongside tools for coordinating customer journeys and consolidating communications technology.
Shape AI-powered customer experience products at Nextiva through design across desktop and mobile. Lead product design, prototyping, and design system work across the platform.