BDO Canada
BDO Canada
1,001 – 5,000 Employees
ConsultingFinanceFintech
BDO Canada is a professional services firm providing audit, accounting, tax, and financial advisory support to organizations across a range of sectors. Its Canadian team of more than 5,000 professionals works across assurance, taxation, and consulting, while the firm’s connection to BDO’s international network supports clients with domestic and cross-border needs. For candidates exploring careers in finance, fintech, consulting, and related professional services, BDO Canada offers roles within an established organization with a people-focused workplace culture.

Senior Manager, Solution Operations – Business Analysis and Quality Assurance | BDO Canada, Toronto Hybrid

Lead BDO Canada’s business analysis and quality assurance operations for managed technology services. Set delivery standards, oversee quality governance and guide multidisciplinary teams across client engagements.

Description

  • Set the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance
  • Provide strategic direction across new and active client engagements
  • Collaborate with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams
  • Oversee discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and operational transition
  • Conduct quality reviews of engagement deliverables ahead of major delivery and operational-readiness decisions
  • Provide portfolio-level reporting on requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions
  • Serve as a senior escalation point for complex analysis, quality, delivery-readiness and stakeholder-alignment matters
  • Diagnose root causes and prioritize continuous improvement, automation and prevention initiatives
  • Forecast team capacity and allocate resources across engagements
  • Lead, mentor and develop Business Analysts, Quality Assurance professionals and team leads
  • Support proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable offerings
  • Ensure Business Analysis and Quality Assurance practices align with project delivery, Agile, ITIL and firm standards

Requirements

  • Progressive leadership experience in business analysis, business systems analysis, quality assurance, technology delivery or managed services within complex client or enterprise environments
  • Experience managing teams and providing portfolio oversight across multiple concurrent technology engagements
  • Advanced knowledge of requirements lifecycles, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation
  • Strong expertise in quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics
  • Experience working with Agile, iterative, waterfall and/or hybrid delivery approaches
  • Experience supporting post-implementation services or technology operations, including incident, problem, change and release management
  • Ability to establish practical governance frameworks, standards and reporting
  • Excellent executive communication, facilitation, negotiation and stakeholder management capabilities
  • Strong commercial and operational judgement, including engagement planning, estimation, resource allocation, risk management and financial awareness
  • Ability to coach leaders and practitioners, foster inclusive teams and build organizational capability
  • Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related discipline, or equivalent practical experience
  • Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM or ISTQB is preferred
  • Preferred experience with enterprise platforms, Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint, BPMN, test automation, data and integration validation, professional services, consulting, managed services and AI-enabled tools

Benefits

  • Comprehensive benefits available from the first day
  • Flexible personal time off policy
  • Wellness initiative reimbursement
  • Broad learning and professional development opportunities
  • Flexible blended work arrangement
  • Opportunities to support local and national community charity initiatives
  • Competitive total cash compensation
  • Inclusive and accessible workplace
  • Application-process accommodation support

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