EXL
EXL
EXL is a business consulting and services company that helps organizations use data, analytics, and technology to improve operations and make better decisions. Its work includes operations management, decision analytics, and digital transformation, with experience supporting clients in healthcare, insurance, finance, and logistics. EXL combines data science with practical business expertise to develop solutions tailored to each organization’s goals, operating model, and industry context.

Senior Insurance Licensing Executive - India Hybrid

Manage producer and adjuster licensing transactions for an insurance operations team. Apply regulations, maintain licensing records, resolve discrepancies, and meet service-level and quality targets.

Description

  • Process producer and adjuster licensing transactions with limited supervision
  • Apply specialized insurance knowledge and analytical judgment to technical duties
  • Coordinate with sales teams and producers to support licensing compliance
  • Interpret state regulations and explain licensing requirements to producers
  • Maintain licensing-status files and databases
  • Investigate and resolve licensing discrepancies and outstanding issues
  • Deliver information and support to internal and external customers
  • Suggest improvements to systems, workflows, and operating procedures
  • Resolve outstanding items using documented Desktop Procedures
  • Communicate with client contacts by email about process-related matters
  • Achieve assigned service-level targets and transaction-quality standards

Requirements

  • Bachelor's degree
  • Understanding of insurance licensing components and requirements
  • Ability to coordinate with sales teams and producers to maintain compliance with client procedures and state regulations
  • Ability to interpret state regulations and clearly communicate licensing requirements
  • Ability to create and maintain records and databases showing licensing status
  • Ability to verify accuracy, investigate discrepancies, and drive issues through resolution
  • Ability to support internal and external customers with relevant information
  • Ability to recommend improvements to applications, workflows, systems, and operating procedures
  • Ability to resolve outstanding items using documented Desktop Procedures
  • Ability to communicate with client contacts by email about process-related matters
  • Ability to achieve targets measured against service-level agreements
  • Ability to maintain transaction quality within defined service-level parameters

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