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Clio - Cloud-Based Legal Technology
Clio - Cloud-Based Legal Technology
1,001 – 5,000 Employees
LegalSaaSSecurity
Clio develops cloud-based legal practice management software for law firms, combining tools for client intake, billing, document management, calendaring, and other day-to-day workflows. Its SaaS platform helps legal professionals organize administrative work, store data securely, and connect their processes with more than 250 integrated tools. Serving solo practitioners and firms ranging from small practices to larger organizations worldwide, Clio operates at the intersection of legal technology, software as a service, and data security.
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Senior General Manager, VoIP Phones

Lead the growth of Clio’s acquired legal VoIP phone business for small and midsize law firms. Own its P&L, telecom operations, go-to-market execution, compliance, and cross-functional delivery.

USUnited States
$262,900 – $394,300 / year
RemoteFull-timeSeniorLeadEnglish RequiredManager
VoIP

Description

  • Oversee Clio Phones’ performance, operating metrics, and P&L as the business grows.
  • Develop operating plans and investment models with Finance.
  • Represent Clio as an authority on voice services for the legal sector.
  • Set the business review cadence and OKRs, and report results and recommendations to Clio’s executive team.
  • Work across Sales, Customer Success, Marketing, Product, Engineering, Support, Legal, Tax, and Finance.
  • Direct launch sequencing and positioning, and collaborate on demand generation, retention, and expansion.
  • Hire, lead, and retain phone domain experts.
  • Track milestones, manage risks, and deliver the value targets set out in the deal thesis.
  • Manage number inventory and large-scale porting.
  • Manage carrier and vendor relationships, including SLAs, redundancy, routing quality, rates, invoice reconciliation, and commercial terms.
  • Lead service reliability, including uptime targets, monitoring, status updates, incident escalation, and post-incident reviews.
  • Manage fraud safeguards, including toll fraud detection, spending limits, and account security.
  • Coordinate the recurring compliance calendar and telecom tax filings with Legal and Tax.
  • Guide a cross-functional team through influence.
  • Build a dedicated Phones Operations team for porting, provisioning, carrier escalations, and compliance operations.
  • Recruit and develop team members who incorporate AI fluency into their work.
  • Manage the partner portfolio and represent Clio Phones to customers, partners, industry organizations, and at Clio events.

Requirements

  • At least eight years in UCaaS, VoIP, CPaaS, or telecom, including four or more years in senior leadership overseeing a voice business line or voice operations organization.
  • Hands-on expertise in number porting, carrier management, 911, and US and Canadian telecom regulation, including FCC, CRTC, and state commissions.
  • Experience launching or scaling phone services within an SMB software company, or leading voice operations at a provider serving SMB customers.
  • Understanding of voice economics, including carrier costs, cost to serve, contribution margin, and churn.
  • Sufficient knowledge of SIP, networking, and session border controllers to challenge engineering decisions and diagnose escalations.
  • Executive-level negotiation skills, including multi-year commercial agreements with carriers or channel partners.
  • A record of delivering results through go-to-market and engineering organizations outside your direct control.
  • Sound decision-making in ambiguous situations.
  • Ability to work pragmatically while building structured, scalable systems.
  • Ability to explain complex telecom issues clearly to customers, representatives, and executives.
  • Credibility with a professional services audience.
  • Experience in legal, legal technology, or a regulated industry is a strong advantage.
  • Preferred: Experience launching phone services within a vertical SaaS platform.
  • Preferred: Experience building a porting or voice operations team from the ground up.
  • Preferred: Experience integrating an acquired product and team into a larger platform.
  • Preferred: Experience with Canadian telecom.

Benefits

  • Competitive and equitable salary.
  • Health, dental, and vision insurance.
  • Hybrid work environment.
  • Flexible time off, with 20 days off per year encouraged.
  • Employee Assistance Program benefits for you and household members, including counseling and online resources.
  • 401(k) matching.
  • Child Education Savings.
  • Clioversary recognition at 3, 5, 7, and 10 years of service.
  • Accessibility accommodations during recruitment.

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