Horizontal Digital
Horizontal Digital
Horizontal Digital is a global digital transformation consultancy that designs customer experiences around people and their needs. Its work brings together strategy, creative services, and technology across customer experience design, CRM, commerce, customer data, digital experience management, integrations, analytics, artificial intelligence, marketing automation, and related capabilities. The company also provides a Marketing Cloud Master Class and supports brands in improving end-to-end digital customer journeys. Horizontal Digital has teams and offices across the United States, India, the United Kingdom, the UAE, and Malaysia.

Senior Business Systems Analyst, Content Management Systems (Remote)

Senior Business Systems Analyst supporting CMS-focused digital initiatives for consultancy clients. Translate stakeholder needs into user stories and prioritized backlogs for agile delivery across websites, apps, and portals.

Description

  • Convert business needs into clear user stories with detailed descriptions and acceptance criteria
  • Refine the backlog to keep requirements practical, complete, and connected to business objectives
  • Support solution design workshops with relevant documentation and requirement clarification
  • Track scope changes and surface feasibility concerns to senior analysts or project leads
  • Spot delivery risks and blockers, escalating them for direction and resolution
  • Collect stakeholder perspectives to prioritize backlog items around business needs and dependencies
  • Connect business and technical teams while working under senior analyst guidance
  • Take part in sprint planning, backlog refinement, daily stand-ups, and retrospectives
  • Work with developers, QA, and product teams to support delivery readiness and quality
  • Keep the backlog structured, visible, and prepared for development
  • Maintain clear links between business objectives and corresponding user stories
  • Build working knowledge of CMS, CRM, and related digital engagement platforms
  • Share knowledge, maintain documentation, and contribute to process improvements
  • Document requirements precisely and seek clarification proactively
  • Flag gaps in requirements, backlog items, or processes with recommended actions
  • Resolve moderately complex issues with increasing autonomy

Requirements

  • Professional experience with enterprise content management systems is required
  • At least seven years of experience delivering digital initiatives, software development, or IT projects as a Business Systems Analyst or in a comparable role
  • Experience with enterprise CMS products such as Sitecore, Optimizely, Contentstack, or Adobe Experience Manager; Sitecore experience is preferred
  • Working familiarity with digital ecosystems that may include ERP, PIM, marketing automation, personalization, or customer service platforms
  • Basic to intermediate understanding of API-based integrations and data exchange across the customer journey
  • A bachelor’s degree or foreign equivalent is required
  • Experience managing backlogs, writing user stories, supporting backlog refinement, delivering iteratively, and participating in UAT
  • Experience in agile delivery environments with familiarity with Scrum or Kanban
  • Experience with Jira and Confluence is preferred
  • Agency or consultancy experience is highly preferred
  • Agile, Scrum, or Product Ownership certifications such as CSPO, SAFe PMPO, or CSM are advantageous

Related Jobs

Knowtion Health

Remote Talent Acquisition Manager

Knowtion Health

Oversee recruiting systems, requisitions, analytics, and contingent workforce operations at Knowtion Health. Help support scalable hiring processes for a growing healthcare company.

Open