Horizontal Digital
Horizontal Digital
Horizontal Digital एक वैश्विक डिजिटल परिवर्तन परामर्श कंपनी है, जो लोगों और उनकी आवश्यकताओं के आधार पर ग्राहक अनुभव तैयार करती है। इसका कार्य ग्राहक अनुभव डिज़ाइन, CRM, वाणिज्य, ग्राहक डेटा, डिजिटल अनुभव प्रबंधन, एकीकरण, विश्लेषण, कृत्रिम बुद्धिमत्ता, मार्केटिंग ऑटोमेशन और संबंधित क्षमताओं में रणनीति, रचनात्मक सेवाओं तथा प्रौद्योगिकी को एक साथ लाता है। कंपनी Marketing Cloud Master Class भी प्रदान करती है और ब्रांडों को शुरू से अंत तक की डिजिटल ग्राहक यात्राओं को बेहतर बनाने में सहायता करती है। Horizontal Digital की टीमें और कार्यालय संयुक्त राज्य अमेरिका, भारत, यूनाइटेड किंगडम, संयुक्त अरब अमीरात और मलेशिया में हैं।

Senior Business Systems Analyst, Content Management Systems (Remote)

Senior Business Systems Analyst supporting CMS-focused digital initiatives for consultancy clients. Translate stakeholder needs into user stories and prioritized backlogs for agile delivery across websites, apps, and portals.

विवरण

  • Convert business needs into clear user stories with detailed descriptions and acceptance criteria
  • Refine the backlog to keep requirements practical, complete, and connected to business objectives
  • Support solution design workshops with relevant documentation and requirement clarification
  • Track scope changes and surface feasibility concerns to senior analysts or project leads
  • Spot delivery risks and blockers, escalating them for direction and resolution
  • Collect stakeholder perspectives to prioritize backlog items around business needs and dependencies
  • Connect business and technical teams while working under senior analyst guidance
  • Take part in sprint planning, backlog refinement, daily stand-ups, and retrospectives
  • Work with developers, QA, and product teams to support delivery readiness and quality
  • Keep the backlog structured, visible, and prepared for development
  • Maintain clear links between business objectives and corresponding user stories
  • Build working knowledge of CMS, CRM, and related digital engagement platforms
  • Share knowledge, maintain documentation, and contribute to process improvements
  • Document requirements precisely and seek clarification proactively
  • Flag gaps in requirements, backlog items, or processes with recommended actions
  • Resolve moderately complex issues with increasing autonomy

आवश्यकताएँ

  • Professional experience with enterprise content management systems is required
  • At least seven years of experience delivering digital initiatives, software development, or IT projects as a Business Systems Analyst or in a comparable role
  • Experience with enterprise CMS products such as Sitecore, Optimizely, Contentstack, or Adobe Experience Manager; Sitecore experience is preferred
  • Working familiarity with digital ecosystems that may include ERP, PIM, marketing automation, personalization, or customer service platforms
  • Basic to intermediate understanding of API-based integrations and data exchange across the customer journey
  • A bachelor’s degree or foreign equivalent is required
  • Experience managing backlogs, writing user stories, supporting backlog refinement, delivering iteratively, and participating in UAT
  • Experience in agile delivery environments with familiarity with Scrum or Kanban
  • Experience with Jira and Confluence is preferred
  • Agency or consultancy experience is highly preferred
  • Agile, Scrum, or Product Ownership certifications such as CSPO, SAFe PMPO, or CSM are advantageous

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