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Gainwell Technologies
Gainwell Technologies
H1B Visa SponsorConsultingHealthcare InsuranceLogistics
Gainwell Technologies develops digital and cloud-enabled solutions for the human services and public health ecosystem. The company works with clients across all 50 U.S. states on healthcare initiatives including Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions. Its work connects technology with public health delivery, healthcare administration, and efforts to improve health outcomes and community well-being.
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Senior Business Analyst, BPM, Training and LMS - Gainwell Technologies (Remote, Texas)

Senior Business Analyst responsible for business process modeling, LMS training content, and operational readiness at Gainwell Technologies. The role supports healthcare solution implementations, stakeholder adoption, and process improvement.

USUnited StatesTXTexas
$69,400 – $99,200 / year
RemoteFull-timeSeniorEnglish RequiredBusiness Analyst
SQL

Description

  • Create, maintain, and validate current- and future-state process models, workflows, documentation, and related materials
  • Lead workshops and working sessions with stakeholders, subject matter experts, product teams, and project teams
  • Collect requirements, document processes, and evaluate operational effects
  • Assess process gaps, dependencies, risks, data touchpoints, and downstream consequences
  • Propose improvements that promote efficient operations and effective implementations
  • Examine system data, SQL extracts, database relationships, and business scenarios to validate processes and operational readiness
  • Keep process documentation, training materials, and readiness resources aligned with approved requirements and solution designs
  • Support implementation planning, stakeholder engagement, communications, user readiness, and adoption of new processes
  • Handle assigned work independently, report project progress and risks, and meet established deadlines
  • Convert processes, requirements, system capabilities, and procedures into training and readiness resources
  • Create and maintain job aids, training guides, process maps, workflow documentation, SOPs, and enablement materials
  • Record role-specific workflows, user access considerations, security effects, and training needs
  • Evaluate deliverables for clarity, consistency, traceability, accuracy, and adherence to standards
  • Help maintain templates, standards, reusable assets, lessons learned, and knowledge repositories
  • Offer guidance, peer review, and knowledge sharing to less experienced analysts, modelers, and training staff
  • Complete additional duties as assigned

Requirements

  • Bachelor’s degree in a related discipline, or an equivalent combination of education and experience
  • At least 6 years of experience in business analysis, process modeling, operational readiness, training development, system implementation, or a related field
  • Background creating process models, workflow documentation, SOPs, training materials, job aids, and other enablement deliverables
  • Ability to facilitate conversations with business stakeholders, subject matter experts, clients, and technical teams
  • Skill in turning business requirements, system capabilities, and operating procedures into clear documentation and training content
  • Experience with healthcare, Medicaid, public-sector operations, or comparable enterprise environments is preferred
  • Proven ability to manage competing priorities, meet deadlines, and produce quality work independently
  • Knowledge of business process analysis, workflow design, and process improvement methods
  • Working understanding of relational databases, data structures, data relationships, and system data
  • Basic to intermediate SQL proficiency for data validation, query interpretation, and analysis of process effects
  • Familiarity with user access, security roles, permissions, and access controls
  • Strong analytical, process-mapping, documentation, and problem-solving capabilities
  • Excellent facilitation, communication, presentation, and stakeholder engagement skills
  • Ability to structure and explain complex information clearly for different audiences
  • Strong collaboration skills across business, technical, project, product, and training functions
  • Consistent attention to detail, quality, consistency, and traceability
  • Adaptability to shifting priorities and support for process improvement, implementation, user readiness, and change adoption work
  • Willingness to travel as needed to support clients or teams
  • Video cameras are required during interviews and the first week of orientation
  • A photo is required during screening for verification throughout recruitment
  • Reliable internet and a quiet setting are required for screenings, interviews, and meetings
  • AI tools, virtual backgrounds, filters, and other visual enhancements are not permitted during interviews

Benefits

  • Flexible work arrangements
  • Learning and career development opportunities
  • Generous flexible vacation policy
  • 401(k) plan with employer matching
  • Comprehensive health coverage
  • Educational assistance
  • Leadership and technical development academies
  • Video cameras provided or required for interviews and initial orientation
  • Remote work available from most US locations and territories

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