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Caixa Mágica Software
Caixa Mágica Software
51 – 200 Employees
ConsultingLogisticsManufacturing
Caixa Mágica Software develops custom IT solutions with a focus on open-source technologies and human-centred software. Its work spans software engineering, UX/UI design, research and development, and artificial intelligence, supporting projects across mobile, desktop, web, and automotive environments. With more than two decades of experience, the company also provides nearshore staffing services, connecting businesses with European technology professionals. Its expertise serves organisations across consulting, logistics, and manufacturing.
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Senior Application Support Engineer

Support critical banking applications for Caixa Mágica Software, keeping production systems stable, observable and available. Resolve incidents and manage deployments in line with ITIL and DevOps practices.

PTPortugalHybridFull-timeMiddleSeniorEnglish RequiredApplication SupportGeneral
AnsibleCloudGrafanaJavaJenkinsKubernetesLinuxMS SQL ServerOpenShiftPostgresPrometheusSQLTerraform

Description

  • Monitor production applications and maintain their availability and performance.
  • Take part in incident response, including Situation Rooms, root cause analysis and problem resolution.
  • Apply ITIL governance standards and meet service level commitments.
  • Run deployments, releases and change requests under established ITIL and DevOps processes.
  • Identify, investigate and resolve technical issues affecting business operations.
  • Join on-call rotations to support critical applications in 24/7 production environments.
  • Coordinate with Development teams to troubleshoot issues and implement corrective actions.
  • Work with Scrum teams to design, deploy and improve application platforms.
  • Deliver upgrades, patches and new features while limiting user impact.
  • Keep technical documentation, operational procedures and troubleshooting guides up to date.
  • Share knowledge and good practices across global support teams.
  • Implement and improve monitoring and observability solutions for production platforms.
  • Encourage observability practices that help detect and resolve application issues early.

Requirements

  • Bring more than six years of experience in application support and production services.
  • Know production support processes, monitoring, observability and incident management.
  • Have experience with ITIL and DevOps methods.
  • Be available to join on-call support rotations.
  • Have supported critical business applications in enterprise settings.
  • Prioritize service quality, system stability, performance and continuous improvement.
  • Have experience with Red Hat JBoss EAP application servers and Java troubleshooting, including heap and thread dump analysis and performance tuning.
  • Have experience with OpenShift, Kubernetes and cloud platforms.
  • Have experience integrating API gateways such as Axway or Apigee.
  • Have experience with RHEL Linux.
  • Have experience with Dynatrace, Grafana, Prometheus, Jaeger and the ELK Stack for monitoring and observability.
  • Have experience with CI/CD platforms including GitLab, Jenkins, ArgoCD and Nexus Sonatype.
  • Have experience automating infrastructure with Ansible and/or Terraform.
  • Have experience with relational databases, including Microsoft SQL Server and PostgreSQL.
  • Have experience with ITIL practices, incident management and change management.
  • Be fluent in English.

Benefits

  • Permanent employment on a long-term project.
  • Technical equipment, a SIM card and a personal smartphone.
  • Health and life insurance.
  • Social events and team-building activities.
  • Opportunities to grow and be rewarded for your contribution.
  • Training in the latest technologies.
  • Coffee, fruit, snacks and a warm welcome at the office.
  • Support from a dynamic, young team.

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