Community Sports Partners
Community Sports Partners
11 – 50 Employees
B2CSports
Community Sports Partners operates premium indoor and outdoor sports facilities and community programs in Mississauga, Ontario. Its venues include professional-grade turf fields, gymnasiums, LED lighting, bleachers, and supporting amenities for sports such as soccer, rugby, field hockey, basketball, and volleyball. The organization serves youth and adult athletes through programs and leagues including SportStars, HoopStars, Mississauga Soccer, and Volleyball Mississauga. It also coordinates facility rentals, tournaments, and training bookings through an online reservation system and the RecRivals app, which provides real-time availability and reservation management. Its primary facilities are located at Applewood Heights and Gordon Graydon.

Remote Sports Sales Coordinator, Email and SMS

Drive sports facility bookings and repeat participation through email and SMS marketing. Coordinate sales pipelines and remote pickup game operations across Latin America.

Description

  • Plan and send email and SMS campaigns promoting facility bookings, pickup games, registration, and offers.
  • Segment audiences by location, sport, interests, booking history, and engagement.
  • Build and refine welcome, lead follow-up, abandoned booking, reminder, repeat booking, and win-back journeys.
  • Write clear English copy and adapt brand assets for mobile-friendly emails.
  • Check audiences, dates, time zones, prices, links, personalization, and suppression rules before launch.
  • Monitor delivery failures, bounces, complaints, and opt-outs; maintain consent records and healthy contact lists.
  • Test messaging, timing, offers, and customer journeys; report on enquiries, bookings, repeat participation, revenue, and engagement.
  • Keep facility availability, dates, time slots, capacity, and approved prices accurate.
  • Handle sports space enquiries, recommend available options, prepare approved quotes, and follow bookings through payment confirmation.
  • Manage the sales pipeline, record customer commitments, and pursue renewals and repeat bookings.
  • Confirm availability and exceptions with operations before making commitments; escalate issues beyond your authority.
  • Create and maintain pickup game listings with location, time, capacity, pricing, and player instructions.
  • Track registrations and capacity, using targeted outreach to fill open places.
  • Coordinate with local hosts and venue contacts.
  • Answer player questions, manage waitlists, and communicate approved changes.
  • Flag games with low enrolment, host shortages, or venue problems; escalate cancellation, refund, and safety decisions.
  • Track attendance, feedback, and repeat participation to improve future games.

Requirements

  • Practical experience creating email campaigns and automations.
  • Hands-on experience with SMS marketing.
  • Strong written and spoken English for conversations with North American customers.
  • Confidence following up with leads, explaining offers, and asking customers to book.
  • Careful attention to schedules, prices, customer records, and competing deadlines.
  • Experience using a CRM and email or SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.
  • Comfort using spreadsheets and reports to assess conversion, bookings, and campaign performance.
  • Reliable communicator who takes ownership of next steps until issues are resolved.
  • Availability for evening and weekend work on Toronto/Eastern time.
  • Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is helpful.
  • Completion of the Culture Index survey.
  • Completion of the Criteria GAME assessment in English.

Benefits

  • Remote work from Latin America.
  • Expected variable commissions of US$500–US$1,000.
  • Evening and weekend schedule aligned with Toronto/Eastern time.
  • Weekly schedule and commission terms will be agreed before hiring.

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