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Advantage Investigations
Advantage Investigations
201 – 500 Employees
ConsultingInsuranceLegal
Advantage Investigations is a national investigative services firm supporting insurance companies, third-party administrators, and self-insured organizations. Its services include surveillance, remote-controlled monitoring, desktop research, SIU and claims investigations, EDR analysis, compliance support, and anti-fraud work. A U.S.-wide network of licensed investigators and desktop researchers uses customized technology to gather evidence, assess claims, and inform liability and compliance decisions.
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Remote Operations Manager, Investigations — United States

Lead a regional team of licensed investigators at Advantage Investigations, an insurance defense investigation firm. Oversee surveillance operations, investigator performance, scheduling, reporting, and client service metrics.

USUnited StatesFLFloridaTXTexas
$75,000 – $85,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Lead investigators across an assigned region.
  • Train investigators on company equipment, surveillance practices, policies, safety, and regulatory compliance.
  • Communicate job expectations, case performance, and development goals.
  • Advise on surveillance strategies and audit GPS data.
  • Schedule cases and investigators to meet client and company objectives.
  • Approve investigators’ paid and unpaid leave.
  • Review and edit written timelines for clients.
  • Approve investigator payroll and expenses.
  • Lead and contribute to assigned projects from initiation through completion.
  • Work with teams across the company.
  • Find ways to improve operational processes and services.
  • Identify issues and resolve urgent challenges.
  • Mentor employees and help them build their skills.
  • Assess team talent and inform recruiting priorities.
  • Track investigator KPIs, including a 65% case capture rate, 12 minutes of video per day, end-of-day action detail completion, and a 14-day case turnaround.

Requirements

  • At least 5 years of management experience.
  • Experience managing investigators in the industry preferred.
  • At least 7 years of surveillance experience.
  • Must reside in Texas and hold an active Texas license.
  • SIU field experience is a plus.
  • Must currently hold a Class C PI license.
  • Strong organizational and communication skills.
  • Creative thinking.
  • Ability to build trust and lead by example.
  • Demonstrated integrity and ability to thrive in a fast-paced environment.

Benefits

  • Competitive salary with bonus opportunity.
  • High-impact role with direct access to senior leadership.
  • Collaborative, entrepreneurial work environment.
  • Two weeks of paid time off and paid holidays.
  • Medical, dental, vision, life, short-term disability, long-term disability, HSA, DCFSA, accident, cancer, critical illness, and pet insurance.
  • 401(k) with a 2% match.

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