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Advantage Investigations
Advantage Investigations
201 – 500 Angajați
AsigurăriConsultanțăJuridic
Advantage Investigations este o companie națională de servicii de investigații care sprijină companiile de asigurări, administratorii terți și organizațiile care se autoasigură. Serviciile sale includ supraveghere, monitorizare controlată de la distanță, cercetare de birou, investigații ale unităților speciale și ale daunelor, analiză EDR, asistență pentru conformitate și activități antifraudă. O rețea la nivelul întregii Statelor Unite, formată din investigatori autorizați și cercetători de birou, utilizează tehnologii personalizate pentru a colecta dovezi, a evalua daunele și a sprijini deciziile privind răspunderea și conformitatea.
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Locurile de muncă ale companiei

Remote Operations Manager, Investigations — United States

Lead a regional team of licensed investigators at Advantage Investigations, an insurance defense investigation firm. Oversee surveillance operations, investigator performance, scheduling, reporting, and client service metrics.

USStatele Unite ale AmericiiFLFloridaTXTexas
75.000 $ – 85.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni

Descriere

  • Lead investigators across an assigned region.
  • Train investigators on company equipment, surveillance practices, policies, safety, and regulatory compliance.
  • Communicate job expectations, case performance, and development goals.
  • Advise on surveillance strategies and audit GPS data.
  • Schedule cases and investigators to meet client and company objectives.
  • Approve investigators’ paid and unpaid leave.
  • Review and edit written timelines for clients.
  • Approve investigator payroll and expenses.
  • Lead and contribute to assigned projects from initiation through completion.
  • Work with teams across the company.
  • Find ways to improve operational processes and services.
  • Identify issues and resolve urgent challenges.
  • Mentor employees and help them build their skills.
  • Assess team talent and inform recruiting priorities.
  • Track investigator KPIs, including a 65% case capture rate, 12 minutes of video per day, end-of-day action detail completion, and a 14-day case turnaround.

Cerințe

  • At least 5 years of management experience.
  • Experience managing investigators in the industry preferred.
  • At least 7 years of surveillance experience.
  • Must reside in Texas and hold an active Texas license.
  • SIU field experience is a plus.
  • Must currently hold a Class C PI license.
  • Strong organizational and communication skills.
  • Creative thinking.
  • Ability to build trust and lead by example.
  • Demonstrated integrity and ability to thrive in a fast-paced environment.

Beneficii

  • Competitive salary with bonus opportunity.
  • High-impact role with direct access to senior leadership.
  • Collaborative, entrepreneurial work environment.
  • Two weeks of paid time off and paid holidays.
  • Medical, dental, vision, life, short-term disability, long-term disability, HSA, DCFSA, accident, cancer, critical illness, and pet insurance.
  • 401(k) with a 2% match.

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