WASABIT - Talent Acquisition as a Service
WASABIT - Talent Acquisition as a Service
WASABIT - Talent Acquisition as a Service is a recruitment and consulting company focused on helping organizations build more effective hiring operations. Its Talent Acquisition as a Service model provides an embedded recruitment team that can work alongside a client’s internal staff as an in-house talent function. Through Recruitment Process Outsourcing (RPO), WASABIT supports employer branding, candidate sourcing, and recruitment delivery with a flexible engagement model that can adapt as hiring needs change. The company works across industries and locations, making its team relevant to organizations seeking practical support for key hiring initiatives.

Remote Customer Support Specialist in Japan

Support campervan customers in Japan by managing leads, bookings, cleaning schedules, inventory, and partner coordination for WASABIT. Handle customer communication through phone, email, and the WIX CRM.

Description

  • Handle incoming customer leads through phone, email, and the WIX CRM
  • Qualify prospects and promote relevant services to drive conversions
  • Coordinate booking resources, schedules, and cleaning arrangements
  • Track van supplies and manage related inventory orders
  • Respond to enquiries and prepare quotes for customized customer requests
  • Collaborate with marketing on projects, promotions, and campaigns
  • Administer seasonal promotions and special offers
  • Maintain accurate website content and regularly update FAQs
  • Coordinate with vehicle partners on operational matters, month-end closing, and revenue-share statements
  • Maintain pre-booking and post-booking checklists
  • Confirm vehicles are cleaned, repaired, and maintained before and after each booking

Requirements

  • Fluent English communication skills
  • Customer service experience, ideally handling enquiries by phone
  • Genuine interest in or knowledge of the hospitality industry
  • At least two years of experience preferred
  • Adaptable approach with a startup-oriented mindset
  • Willingness to take on responsibilities beyond the core job description

Benefits

  • Incentive opportunity tied to converting leads into customers
  • Remote work arrangement

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