Federau Insurance and Financial Services Inc.
Federau Insurance and Financial Services Inc.
1 – 10 Employees
BankingFinanceInsurance
Federau Insurance and Financial Services Inc. is a State Farm agency serving individuals, families, and small businesses from offices in Carmel and Westfield, Indiana. Led by agent Drew Federau, the agency helps clients evaluate personal and commercial coverage, including auto, home, condo, renters, life, health, business, recreational, and pet insurance. Its services also extend to banking, investment products, and annuities. Federau Insurance supports customers in Indiana, Michigan, Ohio, and Illinois through in-person and remote assistance, with English- and Spanish-language service focused on practical guidance, personalized quotes, claims support, and lasting client relationships.

Remote Customer Service Representative, State Farm Insurance

Provide remote customer service for State Farm policyholders and claims. Handle inquiries, policy updates, records, and follow-up for an Indianapolis agency.

Description

  • Deliver customer experiences that contribute to agency growth
  • Resolve customer questions and concerns
  • Collaborate with fellow agency team members
  • Identify and anticipate the needs of community members
  • Respond to inquiries and explain policy information
  • Support policy changes and account updates
  • Process insurance claims and conduct customer follow-up
  • Keep precise records of customer interactions

Requirements

  • Strong communication and interpersonal abilities
  • Highly organized, detail-focused, and capable of managing multiple tasks
  • Previous State Farm experience is required
  • Availability to work during Eastern Standard Time hours
  • Willingness to complete a thorough background investigation confirming a clear criminal history
  • Ability to submit application details, including contact information and employment history

Benefits

  • Performance-based bonus
  • Flexible work schedule
  • Advancement opportunities
  • Training and professional development
  • Comprehensive benefits and rewards package

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