MDY Contact Center
MDY Contact Center
5,001 – 10,000 Employees
LogisticsMarketingTravel
MDY Contact Center is a global contact center and business process outsourcing (BPO) provider with more than 25 years of experience in customer experience management and operational transformation. With contact centers in Mexico and Peru, the company supports enterprise organizations in sectors including telecommunications, retail, finance, travel, education, automotive, and healthcare. Its services span process redesign, digital strategy, automation, analytics, AI-enabled solutions, and concierge operations, alongside proprietary technology designed to improve front-office and back-office workflows.

Remote Cross-Selling Customer Service Representative – Full-Time

Remote telephone customer service role assisting Claro customers and identifying cross-selling opportunities. MDY Contact Center provides paid training, uncapped commissions, and professional growth opportunities.

Description

  • Provide personalized support and resolve Claro customers’ questions and requests
  • Guide customers clearly and courteously
  • Deliver a high-quality customer service experience
  • Conduct cross-selling during customer interactions
  • Identify opportunities and recommend additional products or services suited to customer needs
  • Attend remote training Monday through Saturday from 3:00 p.m. to 10:00 p.m.

Requirements

  • At least 18 years old, as required
  • Completed secondary education
  • At least three months of formal or informal sales experience
  • A computer or laptop with at least 8 GB of RAM, verifiable
  • Windows 11 Pro operating system, verifiable
  • Wired internet connection; Wi-Fi is not accepted
  • Functional headset with microphone, verifiable
  • Webcam, verifiable

Benefits

  • Unlimited commissions
  • Home office bonus
  • Retention bonuses of up to S/300
  • Paid training
  • Opportunities for growth and development
  • Rapid career progression
  • Productivity bonuses
  • Remote work arrangement
  • Fixed salary

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