MDY Contact Center
MDY Contact Center
5.001 – 10.000 Angajați
CălătoriiLogisticăMarketing
MDY Contact Center este un furnizor global de servicii de centre de contact și externalizare a proceselor de afaceri (BPO), cu peste 25 de ani de experiență în gestionarea experienței clienților și transformarea operațională. Prin centrele sale de contact din Mexic și Peru, compania sprijină organizații mari din sectoare precum telecomunicații, retail, finanțe, turism, educație, industria auto și sănătate. Serviciile sale includ reproiectarea proceselor, strategie digitală, automatizare, analiză de date, soluții bazate pe inteligență artificială și operațiuni de tip concierge, alături de tehnologie proprie concepută pentru îmbunătățirea fluxurilor de lucru din front office și back office.

Remote Cross-Selling Customer Service Representative – Full-Time

Remote telephone customer service role assisting Claro customers and identifying cross-selling opportunities. MDY Contact Center provides paid training, uncapped commissions, and professional growth opportunities.

Descriere

  • Provide personalized support and resolve Claro customers’ questions and requests
  • Guide customers clearly and courteously
  • Deliver a high-quality customer service experience
  • Conduct cross-selling during customer interactions
  • Identify opportunities and recommend additional products or services suited to customer needs
  • Attend remote training Monday through Saturday from 3:00 p.m. to 10:00 p.m.

Cerințe

  • At least 18 years old, as required
  • Completed secondary education
  • At least three months of formal or informal sales experience
  • A computer or laptop with at least 8 GB of RAM, verifiable
  • Windows 11 Pro operating system, verifiable
  • Wired internet connection; Wi-Fi is not accepted
  • Functional headset with microphone, verifiable
  • Webcam, verifiable

Beneficii

  • Unlimited commissions
  • Home office bonus
  • Retention bonuses of up to S/300
  • Paid training
  • Opportunities for growth and development
  • Rapid career progression
  • Productivity bonuses
  • Remote work arrangement
  • Fixed salary

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