The Facilities Group
The Facilities Group
The Facilities Group provides integrated facilities management services for organizations across healthcare, education, corporate, and other operating environments. Its services include janitorial work, supplemental staffing, security, and specialized maintenance, combining operational support with technology and a customer-focused delivery model. The company operates in the facility management and B2B sectors and has a large workforce serving diverse client needs.

Remote Client Success Agent at The Facilities Group

Support janitorial-services customers by resolving service issues, coordinating provider assignments, negotiating rates, and maintaining contract compliance for The Facilities Group.

Description

  • Address customer service concerns and drive timely resolutions
  • Track provider activity and manage service assignments
  • Negotiate pricing for customer service arrangements
  • Verify adherence to service contract terms
  • Coordinate effectively with customers, independent service providers, and internal teams
  • Oversee day-to-day operations for assigned customer accounts

Requirements

  • At least one year of experience managing small- to mid-sized customer service contracts in janitorial or floor care, or an equivalent combination of training and experience
  • Working knowledge of Microsoft Office at an intermediate level
  • Strong organizational capabilities
  • Flexibility in a fast-moving work environment
  • Consistent attention to detail and accuracy
  • Effective time management
  • Clear, informative communication skills
  • Capacity to manage multiple tasks
  • Ability to influence others and stay self-directed
  • Track record of meeting or exceeding deadlines
  • Preference for candidates in the Mountain Time Zone

Benefits

  • Fully remote work arrangement
  • Monday through Friday schedule from 8:00 AM to 5:00 PM
  • Equal employment opportunity
  • Reasonable workplace accommodations for disabilities
  • Reasonable accommodations in accordance with the Pregnant Workers Fairness Act

Related Jobs