TEKsystems
TEKsystems
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.

Remote Claims Customer Service Representative - Texas

Support health insurance benefits and claims for a TEKsystems financial-services client in this remote Texas contract role. Handle customer calls, claim intake, documentation, coding, and acknowledgement correspondence with accuracy.

Description

  • Manage an average of 40–50 customer service calls each day
  • Deliver prompt, accurate, customer-focused information about benefits and claims
  • Gather and enter the details needed to process claims accurately and efficiently
  • Document comprehensive summaries of customer and representative communications in the claims system
  • Send accurate claim acknowledgement correspondence within required timelines
  • Code and distribute incoming documents promptly while maintaining high coding accuracy
  • Support a financial-services client as a TEKsystems contractor

Requirements

  • Experience supporting supplemental health claims
  • Working knowledge of CPT, HCPCS, REV, and ICD-10 codes, along with provider and facility insurance billing forms
  • At least 1–2 years of health insurance claims and benefits experience, especially with Scheduled Accident, Critical Illness, or Hospital Indemnity plans
  • At least 1 year of call center experience; remote call center experience is preferred
  • Ability to interpret medical claims forms such as HCFA 1500 and UB04
  • Familiarity with medical records and EOBs is helpful
  • CPT coding knowledge is helpful
  • Availability Monday through Friday from 10:30 a.m. to 7:00 p.m. CST

Benefits

  • Medical, dental, and vision coverage
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) retirement plan with pre-tax and Roth post-tax contribution options
  • Voluntary employee and dependent Life and AD&D insurance
  • Short-term and long-term disability coverage
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off and leave, including PTO, vacation, or sick leave

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