Betway Global
Betway Global
201 – 500 Employees
GamblingGaming
Betway Global is a consumer-facing online sports betting and iGaming brand operated by Super Group (SGHC). Its products include sports wagering and online casino experiences, supported by regional operations such as Betway Africa. The brand has partnerships with sports teams and events including Arsenal, Manchester City, the Springboks, and SA20. Betway Global’s activities also include safer gambling initiatives through Super Group’s responsible gaming programme, SuperPlan, alongside community and sponsorship work.

Relationship Manager - Johannesburg (Hybrid)

Manage high-value customer relationships for Betway’s online gaming platform. Deliver compliant, personalized gaming experiences that support retention and premium hospitality services.

Description

  • Build and maintain customer relationships
  • Complete customer identification activities and profile the most loyal customers
  • Guide customers smoothly through compliance processes while improving pass rates
  • Deliver a mobile-led customer experience and share customer feedback with relevant stakeholders
  • Use Betway’s global partnerships to develop and deliver a world-class hospitality calendar for customers worldwide
  • Use data to help automate customer journeys with a mobile-first gaming focus
  • Manage a sustainable portfolio of account-managed customers
  • Track and report performance with a focus on long-term player value and retention
  • Provide exceptional customer service as the primary contact for high-value customers
  • Achieve strong returns on investment within budget for on-site and off-site hosting
  • Undertake other reasonable duties that support business objectives

Requirements

  • Communicate complex ideas clearly through strong written and verbal communication
  • Work effectively with cross-functional teams
  • Manage multiple projects concurrently and deliver them on time and within scope
  • Demonstrate exceptional attention to detail
  • Adapt quickly to changing environments and priorities
  • Be fluent in English
  • Bring proven account management experience in an iGaming company
  • Have experience hosting customers and delivering world-class service
  • Understand iGaming thoroughly, including sports and casino products
  • Have strong knowledge of AML and Responsible Gaming requirements, including SoW and SoF
  • Previous sports marketing industry experience is desirable
  • Experience in a regulated industry, preferably gaming, is desirable
  • Experience working with an MGA-licensed or UKGC-licensed brand is desirable
  • Experience partnering with cross-functional teams to design and optimize automated user journeys is desirable
  • Consent to credit, criminal record, and qualification verification checks

Benefits

  • Comprehensive learning and development programmes
  • Regular constructive feedback through the Performance Tool
  • Employee Assistance programme
  • Health Insurance
  • Life Assurance
  • Income Protection
  • A supportive, inclusive, and empowering work environment

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