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Mercury Insurance
Mercury Insurance
5,001 – 10,000 Employees
H1B Visa SponsorAutomotiveConsultingLogistics
Mercury Insurance provides personal insurance products designed to help individuals protect their vehicles, homes, and other assets. Its business is supported by independent agents and includes auto, home, and related coverage. The company emphasizes customer service, privacy, and responsible handling of personal information, with data shared only when needed to service accounts or meet legal obligations. For job seekers, Mercury Insurance offers a view into work across personal insurance operations, agent-supported customer service, and information security.
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Property Claims Examiner II – Remote, United States

Mercury Insurance is seeking a Property Claims Examiner II to handle moderately complex homeowners claims remotely. The role covers damage investigation, coverage decisions, repair estimates, reserve setting, and settlement negotiations.

USUnited States
$76,829 – $142,213 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Investigate and resolve moderately complex homeowners claims efficiently and promptly
  • Record claim details using photographs, measurements, recorded interviews, file notes, and repair estimates
  • Use imagery and advanced video tools to work with onsite vendors and insureds while identifying damage remotely
  • Assess investigation findings against policy terms to determine whether coverage should be extended or denied
  • Set claim reserves within established settlement authority limits
  • Negotiate settlements and refer claims above authority limits to a supervisor
  • Communicate with insureds and their representatives by phone, email, text message, and written correspondence
  • Comply with Department of Insurance requirements
  • Organize priorities and manage claim workload, progress, and expenses through resolution
  • Direct, monitor, and review files assigned to independent adjusters when necessary
  • Complete other assigned duties

Requirements

  • A bachelor’s degree is preferred, or an equivalent combination of education and experience.
  • Ability to obtain required state-specific property claims licenses.
  • Successful completion of a formal property claims training program, which may be delivered in person, virtually, or in a hybrid format.
  • Previous experience with estimating software such as Xactimate.
  • Experience in a related area, including property claims, customer service, construction, restoration, or mitigation.
  • Strong professional communication skills in both written and verbal formats.
  • Three to five or more years of equivalent industry experience is preferred.
  • Ability to work independently with limited or no daily supervision while investigating, evaluating, preparing damage estimates, negotiating, and resolving property claims.
  • Willingness and ability to adapt to new technology and business tools.
  • Ability to switch among inspection methods, including video and photo inspections, when preparing damage estimates.
  • Strong organization, time management, and prioritization skills.
  • Ability and willingness to work flexible shifts and overtime when required.
  • Availability for standard Monday–Friday working hours from 8 a.m. to 5 p.m. Pacific Time.

Benefits

  • Competitive compensation.
  • Ability to work from anywhere in the United States for most positions.
  • Paid time off, including vacation, sick time, nine company holidays, and volunteer hours.
  • Incentive bonus programs, including potential holiday, referral, and performance-based bonuses.
  • Medical, dental, vision, life, and pet insurance.
  • 401(k) retirement savings plan with company matching.
  • Engaging work environment.
  • Opportunities for promotion.
  • Education assistance.
  • Professional and personal development opportunities.
  • Company recognition program.
  • Health and wellbeing resources, including free mental wellbeing therapy or coaching sessions and child and eldercare resources.
  • Reasonable accommodations for qualified individuals with disabilities.

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