Computershare UK provides corporate services that support organizations, shareholders, and employees across key ownership and governance processes. Its work includes share registration, shareholder transaction management, corporate governance consulting, corporate trust services, employee share plans, and omnichannel communications. The company also offers digital platforms such as Investor Center for shareholders and Employee Online for managing employee stock plans, creating opportunities for teams working across financial services, consulting, technology, operations, and communications.
Onsite Site Support Technician – Computershare, Toronto
Provide onsite support for hardware, software, and connectivity issues at Computershare, a global financial administration company. Maintain IT assets and workspaces, assist with projects, and support internal users.
Description
- Resolve hardware, software, and connectivity issues within agreed service levels.
- Keep internal customers and technology teams informed about incidents and requests.
- Help develop the Global Tech Support Team by sharing guidance and effective practices.
- Provide onsite IT support and manage equipment, assets, and workspaces.
- Assist with IT projects and coordinate with 2nd and 3rd Line Support teams.
- Investigate and fix technical problems.
- Uphold asset management, security, and workspace standards.
- Increase support efficiency and encourage self-service.
Requirements
- Understand IT support processes and technical procedures.
- Have experience supporting users in fast-paced settings and working across teams.
- Troubleshoot and resolve technical issues using established practices and continuous improvement.
- Bring strong analytical, problem-solving, communication, and stakeholder management skills.
- Know Windows Active Directory, Azure Active Directory, Microsoft 365, Windows 11, and endpoint support technologies.
- Understand IT security principles and mitigation practices.
- Maintain high service standards and meet agreed service-level targets.
- Have working knowledge of LAN/WAN networking and network troubleshooting.
- Bring 5+ years of relevant IT support experience (preferred).
Benefits
- Flexible work arrangements to support work-life balance.
- Health and wellbeing rewards for you and your family.
- Paid time off.
- Observed holidays.
- Vacation pay.
- Salary-sacrifice option to buy company shares, with a company contribution.
- Recognition awards.
- Team gatherings.
- Support for investing in your future.
- Ongoing learning opportunities.
- An inclusive workplace with wellbeing support.