Founded in 2016, Robbu provides business communication solutions that help organizations manage customer interactions across WhatsApp, Facebook Messenger, email, SMS, and voice. Its platform combines omnichannel support with chatbots, customer experience management, and digital document delivery, enabling businesses to engage, sell, and support customers through connected digital channels. Robbu also uses automation and real-time data to streamline service operations and marketing campaigns for clients across multiple industries worldwide.
Junior HR Analyst
Junior HR Analyst supporting recruitment and general People Operations at Robbu, a business communication solutions company. The role covers candidate selection, benefits administration, onboarding, and employee development.
Description
- Manage recruitment from role-profile alignment with hiring managers through completion of the hiring process.
- Publish job openings, review resumes, interview candidates, and maintain candidate follow-up.
- Help hiring managers select candidates who fit the company culture and business needs.
- Monitor recruitment metrics, timelines, and process progress.
- Assist with hiring, new-hire orientation, and onboarding.
- Administer and track corporate benefits, including enrollment, changes, terminations, and record updates.
- Help coordinate performance review cycles, tracking timelines, stages, and feedback meetings.
- Support employee engagement surveys, compile findings, and help identify improvement opportunities.
- Conduct or assist with exit interviews, organize feedback, and identify ways to improve the employee experience.
- Contribute to employee engagement, development, internal communications, and experience initiatives.
- Maintain documents, update systems and employee records, and assist with other general People Operations tasks.
Requirements
- Currently studying for or holding a bachelor's degree in Human Resources Management, Psychology, Business Administration, or a related discipline.
- Knowledge of recruitment and selection, including job advertising, resume screening, and interviewing.
- Basic understanding of HR areas such as benefits, hiring, onboarding, performance reviews, workplace climate, and offboarding.
- Knowledge of benefits administration and maintaining employee records and updates.
- Familiarity with people management systems, spreadsheets, and Microsoft Office.
- Basic knowledge of HR metrics and data organization is considered important.
- Familiarity with HR metrics, report preparation, and process improvement.
- A proactive, adaptable, and creative approach, with initiative to suggest improvements.
- Strong written and verbal communication skills for interacting with candidates, employees, and managers.
- Strong planning and organizational skills, including managing priorities and deadlines.
- Analytical thinking, attention to detail, and comfort working with data and metrics.
- Empathy, active listening, and ability to work with people from diverse backgrounds.
- Discretion, ethical judgment, and confidentiality when handling information.
- Ability to collaborate, accept feedback, and keep learning.
- Flexibility and willingness to address a range of HR needs.
- Experience in technology companies or recruiting technology professionals is a plus.
- Familiarity with HR management systems and recruitment platforms is a plus.
- Interest in building a generalist, strategic perspective on Human Resources.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Meal allowance
- Alura corporate learning
- Day off
- TotalPass
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