Docebo
Docebo
501 – 1,000 Employees
EducationHR TechSaaS
Docebo develops AI-powered learning technology for organizations that need to train employees, customers, and partners at scale. Its enterprise SaaS platform brings together learning management, content creation, skills intelligence, analytics, personalized learning paths, virtual coaching, integrations, and a content marketplace. The company’s focus spans workforce upskilling and reskilling, compliance education, and customer training, with tools designed to connect learning activity with workforce readiness and broader business performance.

IT Support Analyst II at Docebo (Hybrid)

Provide IT support for Docebo’s global workforce and AI-powered learning platform. Manage endpoints, identity systems, networks, SaaS applications, and AI-assisted support workflows.

Description

  • Handle Jira service desk requests covering onboarding, access, hardware and software procurement, and network troubleshooting
  • Configure and troubleshoot office network equipment, including Meraki wireless access points, switches, routers, and firewalls
  • Support Zoom and audiovisual room systems
  • Administer Okta identity and access management along with Google Workspace, Slack, and other SaaS collaboration tools
  • Oversee the complete lifecycle and inventory of the global device fleet
  • Manage endpoint protection through MDM/UEM and SASE platforms
  • Protect confidential data and apply company security policies
  • Use AI tools and agents to automate IT tasks, improve ticket triage, and streamline support workflows
  • Collaborate with HR, Operations, Security, and IT Systems Architects on technology initiatives and complex issues
  • Resolve technical problems for office-based and remote employees
  • Join the on-call rotation to deliver reliable IT support

Requirements

  • At least two years of relevant IT support experience in distributed, global organizations
  • Advanced hands-on support experience across macOS, Windows, and mobile platforms
  • Experience administering identity and access management tools such as Okta or OneLogin
  • Experience managing MDM/UEM environments such as Jamf, Intune, Mosyle, or VMware Workspace ONE
  • Strong knowledge of wired and wireless networking, particularly Cisco Meraki infrastructure
  • Hands-on experience administering Google Workspace
  • Working knowledge of Bash, PowerShell, or similar scripting languages
  • Excellent technical troubleshooting ability
  • Consistently high attention to detail
  • Clear communication skills in cross-functional and remote settings
  • Experience incorporating AI tools or agents into IT ticketing, triage, or support workflows is a plus
  • Experience working with Security teams on IT standards, guidelines, or compliance protocols is a plus
  • Ability to work from the local hub office three days per week, Tuesday through Thursday
  • Legal authorization to work in the country of application without current or future visa sponsorship

Benefits

  • Employee Share Purchase Plan offering a 15% discount
  • Competitive compensation package
  • Health benefits
  • Paid vacation
  • Two company-wide Docebo Days
  • Floating holidays for cultural celebrations
  • A day off for your birthday
  • Family leave coverage
  • Employee Resource Groups, including PRIDE, DWA, BIDOC, and Green Ambassadors
  • Company-wide events
  • Hybrid work arrangement with three office days each week and flexibility on the remaining days

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