Docebo
Docebo
501 – 1,000 कर्मचारी
SaaSएचआर टेकशिक्षा
Docebo उन संगठनों के लिए AI-संचालित लर्निंग तकनीक विकसित करता है, जिन्हें बड़े पैमाने पर कर्मचारियों, ग्राहकों और साझेदारों को प्रशिक्षित करने की आवश्यकता होती है। इसका एंटरप्राइज़ SaaS प्लेटफ़ॉर्म लर्निंग मैनेजमेंट, कंटेंट निर्माण, कौशल संबंधी जानकारी, एनालिटिक्स, व्यक्तिगत लर्निंग पथ, वर्चुअल कोचिंग, इंटीग्रेशन और कंटेंट मार्केटप्लेस को एक साथ लाता है। कंपनी का ध्यान कर्मचारियों के कौशल उन्नयन और पुनःकौशल विकास, अनुपालन शिक्षा और ग्राहक प्रशिक्षण पर है। इसके टूल्स लर्निंग गतिविधियों को कर्मचारियों की कार्य-तत्परता और व्यापक व्यावसायिक प्रदर्शन से जोड़ने के लिए डिज़ाइन किए गए हैं।

IT Support Analyst II at Docebo (Hybrid)

Provide IT support for Docebo’s global workforce and AI-powered learning platform. Manage endpoints, identity systems, networks, SaaS applications, and AI-assisted support workflows.

विवरण

  • Handle Jira service desk requests covering onboarding, access, hardware and software procurement, and network troubleshooting
  • Configure and troubleshoot office network equipment, including Meraki wireless access points, switches, routers, and firewalls
  • Support Zoom and audiovisual room systems
  • Administer Okta identity and access management along with Google Workspace, Slack, and other SaaS collaboration tools
  • Oversee the complete lifecycle and inventory of the global device fleet
  • Manage endpoint protection through MDM/UEM and SASE platforms
  • Protect confidential data and apply company security policies
  • Use AI tools and agents to automate IT tasks, improve ticket triage, and streamline support workflows
  • Collaborate with HR, Operations, Security, and IT Systems Architects on technology initiatives and complex issues
  • Resolve technical problems for office-based and remote employees
  • Join the on-call rotation to deliver reliable IT support

आवश्यकताएँ

  • At least two years of relevant IT support experience in distributed, global organizations
  • Advanced hands-on support experience across macOS, Windows, and mobile platforms
  • Experience administering identity and access management tools such as Okta or OneLogin
  • Experience managing MDM/UEM environments such as Jamf, Intune, Mosyle, or VMware Workspace ONE
  • Strong knowledge of wired and wireless networking, particularly Cisco Meraki infrastructure
  • Hands-on experience administering Google Workspace
  • Working knowledge of Bash, PowerShell, or similar scripting languages
  • Excellent technical troubleshooting ability
  • Consistently high attention to detail
  • Clear communication skills in cross-functional and remote settings
  • Experience incorporating AI tools or agents into IT ticketing, triage, or support workflows is a plus
  • Experience working with Security teams on IT standards, guidelines, or compliance protocols is a plus
  • Ability to work from the local hub office three days per week, Tuesday through Thursday
  • Legal authorization to work in the country of application without current or future visa sponsorship

लाभ

  • Employee Share Purchase Plan offering a 15% discount
  • Competitive compensation package
  • Health benefits
  • Paid vacation
  • Two company-wide Docebo Days
  • Floating holidays for cultural celebrations
  • A day off for your birthday
  • Family leave coverage
  • Employee Resource Groups, including PRIDE, DWA, BIDOC, and Green Ambassadors
  • Company-wide events
  • Hybrid work arrangement with three office days each week and flexibility on the remaining days

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