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Spok
Spok
501 – 1,000 Employees
ConsultingHealthcareLogistics
Spok develops clinical communication software for hospitals and other healthcare providers. Its platform supports secure messaging and workflows for patient alerts, clinician consultations, code calls and test results, alongside real-time on-call scheduling and an enterprise directory. Products including Spok Care Connect and Spok Mobile are designed to help care teams coordinate reliably and reduce communication gaps. Spok’s work centres on the operational communications that connect clinicians across healthcare organisations.
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IT Operations Analyst II

Support Spok’s healthcare communications platform through endpoint, identity, access, and security operations. Provide employee technical support and contribute to vulnerability remediation and security control projects.

USUnited StatesTXTexas
$31 – $38 / hour
HybridFull-timeJuniorMiddleEnglish RequiredOperations
Cyber SecurityDNSTCP/IP

Description

  • Provide technical support to Spok employees for Windows devices, Microsoft 365, authentication, and business applications.
  • Deploy, configure, maintain, and troubleshoot company Windows 11 devices.
  • Resolve issues with Cisco VPN and other secure remote access tools.
  • Manage Salesforce IT support cases according to business priority and service expectations.
  • Maintain technical documentation, troubleshooting guides, and operational knowledge.
  • Manage user and computer accounts, security groups, licenses, and access in Microsoft Entra ID, Active Directory, and Microsoft 365.
  • Assist with employee onboarding, offboarding, and access changes in line with security and least privilege practices.
  • Support device configuration, application deployment, patching, and management with Microsoft Intune and related tools.
  • Find ways to automate recurring operational tasks with PowerShell and other administrative tools.
  • Monitor, investigate, and address security issues affecting endpoints and accounts with enterprise security tools.
  • Support privileged access and secure administrative processes using privilege management and privileged remote access tools.
  • Troubleshoot authentication and access problems and assist with identity and access reviews covering MFA, IAM, and Conditional Access policies.
  • Contribute to vulnerability remediation across company devices and systems.
  • Help implement and maintain security controls, including endpoint hardening, identity improvements, and access control initiatives.
  • Teach employees secure computing practices for managed and BYOD devices.

Requirements

  • Associate degree or higher in computer science, information technology, cybersecurity, network engineering, information security, or a related field, plus 2–5 years of IT operations, systems administration, or similar experience; equivalent education and relevant experience may be considered.
  • Experience supporting Microsoft Windows 10 or 11 environments.
  • Experience troubleshooting endpoint, application, authentication, and user access issues.
  • Familiarity with least privilege and role-based access control principles.
  • Familiarity with endpoint security, patch management, and vulnerability management.
  • Basic knowledge of identity and access management, including multi-factor authentication and modern authentication practices.
  • Familiarity with Microsoft 365 services and apps, including Outlook and Teams.
  • Basic knowledge of networking, including TCP/IP, DNS, VPNs, and remote connectivity.
  • Strong troubleshooting, problem-solving, written, and verbal communication skills.
  • Strong customer service skills and the ability to work effectively with technical and non-technical employees.
  • Ability to research technical issues independently and learn new technologies.
  • Ability to balance end-user support with project work and security-focused operations.

Benefits

  • Flexible work arrangements
  • Competitive compensation
  • Health, pharmacy, vision, and dental plans
  • Health savings account option
  • Wellness benefits
  • Financial wellness benefits
  • Retirement benefits
  • Family support benefits
  • Continuing education
  • Time off benefits
  • Learning and development opportunities

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