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Marsh McLennan
Marsh McLennan
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Marsh McLennan is a global professional services firm working across risk, strategy, and people-related advisory services. Its businesses include Marsh, which provides insurance brokerage and risk management; Guy Carpenter, focused on reinsurance and capital strategies; Mercer, serving clients in health, wealth, and career consulting; and Oliver Wyman, specializing in strategy, economics, and brand consulting. With a workforce of more than 85,000 employees worldwide, Marsh McLennan brings together expertise across finance, consulting, marketing, and related professional services. The company’s hiring landscape spans roles supporting client advisory, risk analysis, business strategy, consulting, and operational teams across its four businesses.
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AWS GovCloud Operations Manager

Lead AWS GovCloud operations, compliance, and infrastructure reliability at Marsh McLennan. Manage four engineers while staying hands-on with cloud operations.

USUnited StatesAZArizonaKYKentuckyTXTexasHybridFull-timeMiddleSeniorEnglish RequiredOperations
AWSCloudDNSLinux

Description

  • Manage four cloud operations engineers, overseeing assignments, coaching, development, and performance.
  • Take part in a rotating weekly on-call schedule.
  • Support audits by gathering findings and preparing and supplying required documentation.
  • Own a portfolio of work and projects, from defining the approach through delivery.
  • Find and implement opportunities to reduce costs.
  • Improve operations through automation and process refinement.
  • Develop and maintain detailed configuration and procedure documentation.
  • Coordinate fixes, maintenance, and escalations with internal teams and vendors.
  • Uphold security and operational standards for administrative accounts, patching, services, and logging.
  • Support incident response, root cause analysis, and problem resolution within SLA expectations.
  • Lead infrastructure troubleshooting across compute, storage, networking, DNS, IAM, and application connectivity.
  • Carry out and oversee patching, upgrades, maintenance, and routine operations through approved change processes.
  • Monitor AWS GovCloud health, performance, and usage; respond to alerts and escalate issues.
  • Set team priorities and coordinate work across incidents, service requests, maintenance, and projects.
  • Deploy, configure, and manage AWS GovCloud infrastructure directly.

Requirements

  • Hands-on experience supporting AWS environments.
  • Ability to work independently and collaboratively on routine tasks and projects.
  • Strong problem-solving skills and ability to learn quickly.
  • Strong communication and documentation skills.
  • Ability to troubleshoot technical issues across infrastructure and application layers.
  • Familiarity with security and compliance controls in regulated environments.
  • Ability to balance hands-on technical work with people leadership, prioritization, and team support.
  • Experience leading or managing a small technical operations or infrastructure team.
  • Solid understanding of AWS infrastructure, including compute, storage, networking, security groups, DNS, and IAM.
  • Proficiency in Windows and/or Linux server administration.
  • U.S. citizenship is required.
  • Preferred: experience supporting regulated, government, or highly controlled cloud environments.
  • Preferred: experience mentoring, coaching, and developing engineers.
  • Preferred: experience working with geographically dispersed teams.
  • Preferred: demonstrated ability to improve operational stability, efficiency, and resilience.
  • Preferred: FEDRAMP/GovRamp experience.
  • Preferred: experience using AI tools for scripting, troubleshooting, and documentation.
  • Preferred: experience with Agile tools.
  • Preferred: experience with ITIL-based incident, change, and problem management processes.
  • Preferred: AWS certification or equivalent cloud credentials.
  • Preferred: familiarity with CloudWatch and basic log analysis.
  • Preferred: scripting or automation experience.
  • Preferred: previous audit experience.

Benefits

  • Professional development opportunities.
  • Engaging work.
  • Supportive leaders.
  • A range of career opportunities.
  • Benefits and rewards that support well-being.
  • A diverse, inclusive, and flexible work environment.
  • Flexible remote work combined with office collaboration.
  • Professional development opportunities from working together in the office.

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