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Hitachi is a global technology company working across automotive, construction, and consulting, with a broader focus on social innovation. Through its Lumada portfolio, Hitachi develops digital solutions, services, and technologies that help organizations address operational challenges and advance digital transformation. Its work spans digital systems, green energy, mobility, and connected industries, supporting business operations and social infrastructure. Founded in 1910, Hitachi brings together expertise across technology and industry to pursue solutions linked to sustainability, environmental responsibility, and quality of life.
Internal Audit and Certification Manager - Madrid Hybrid
Lead Hitachi Energy’s internal audit and ISO certification activities while helping shape global customer experience training, learning programs, and compliance improvements.
Description
- Lead the GPQSS Internal Audit Team and coordinate its activities.
- Promote safety and quality excellence throughout the organization’s value chain.
- Guide the global GPQSS organization on business process management tools and methods.
- Plan, conduct, and report on the GPQSS internal audit program.
- Provide support and oversight for BU GI initiatives.
- Assess risks and controls, propose improvements, and present findings to management and stakeholders.
- Maintain and continuously enhance the GPQSS Integrated Management System.
- Manage requirements related to ISO 9001, ISO 45001, ISO 14001, and relevant local laws.
- Track industry practices and changes to applicable regulations.
- Manage integrated external certification activities with independent certification bodies.
- Represent the company in corporate and external audits.
- Help develop and deliver a global Customer Experience training strategy.
- Use data to identify capability gaps and prioritize learning investments.
- Create and improve training programs informed by industry developments and emerging technologies.
- Establish and monitor training KPIs tied to effectiveness and business outcomes.
- Deploy and refine scalable training processes and tools across global operations.
- Develop stakeholder partnerships and work with subject matter experts to create training content.
- Assist with communications that build awareness of and participation in training programs.
Requirements
- Bachelor’s or master’s degree in engineering, business administration, marketing, communications, education, or a related discipline.
- At least five years of experience in customer experience, marketing and sales, training, or learning and development.
- Excellent communication and interpersonal abilities, with proven effectiveness working with stakeholders and subject matter experts.
- Practical experience creating engaging training content and learning resources.
- Ability to evaluate learning needs, collect and interpret feedback, and contribute to ongoing program improvements.
- Familiarity with learning management systems, especially Cornerstone, and other digital learning tools.
- Fluent written and spoken English; additional language skills are an advantage.
- Proactive, collaborative, and adaptable approach suited to working in a global organization.
- Pre-employment checks may cover employment history, education, criminal records, and other relevant details.
- Certain positions may require additional or more extensive background or security screening.
Benefits
- Incentive plan
- Lunch voucher or company canteen
- Health insurance
- Pension fund
- Welfare benefits
- Flexible working hours
- Hybrid work model
- Well-being platform
- Family care benefits
- Parking and partner discounts at gyms, sports centers, and stores
- Bonus
- Employee participation benefits
- Meal vouchers or access to a company restaurant
- Health coverage
- Social benefits
- Flexible working schedules
- Hybrid working arrangement
- Dedicated well-being platform
- CSE family-life benefits and online shopping discounts platform
- Parking and company partnerships, including an on-site nursery subject to eligibility conditions.
- fields
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