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Hyatt
Hyatt
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Hyatt is a global hospitality company whose portfolio includes hotels, resorts, and vacation properties across a range of travel and accommodation segments. Its work centers on creating consistent, high-quality stays for guests, from luxury experiences to more accessible lodging options. Hyatt also emphasizes sustainability and community engagement as part of its approach to operating in the hospitality sector. With a large international workforce, the company offers opportunities for professionals interested in hotel operations, travel, guest experience, and related business functions.
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Hyatt Customer Data Platform Product Manager

Own the Customer Data Platform strategy, roadmap, and delivery at Hyatt. Partner across data and product teams to improve customer insights and adoption across global hospitality marketing.

USUnited StatesILIllinois
$115,000 – $125,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredData Engineer

Description

  • Collaborate in agile product teams to improve experiences for Hyatt guests and customers worldwide.
  • Manage the Customer Data Platform lifecycle, from strategy and roadmap through feature definition and delivery.
  • Plan, scope, and prioritize projects to achieve intended outcomes.
  • Gather requirements, prioritize features, write specifications, incorporate feedback, support test planning, manage the backlog, and deliver products promptly.
  • Build data quality definitions, monitoring, alerts, and remediation into roadmaps and engineering requirements.
  • Check new data and product requirements against Hyatt policies and applicable contracts before engineering handoff.
  • Set business service-level agreements and ensure products meet them.
  • Represent the team with partners and senior leaders to align priorities and resources.
  • Encourage adoption of the Customer Data Platform across the enterprise.
  • Train teams on the platform and its use cases.
  • Support rapid platform growth while maintaining high quality standards.
  • Travel as needed.

Requirements

  • At least 4 years of Product Manager experience, with a record of managing, building, or launching enterprise or consumer software, applications, or business intelligence tools.
  • At least 2 years working with Customer Data Platforms that use first-party data to build customer profiles and audiences.
  • Demonstrated experience working in an agile environment.
  • Demonstrated experience delivering products.
  • Knowledge of modern data infrastructure, data governance, and related processes.
  • Ability to navigate challenging situations involving competing stakeholder needs and audiences, from individual contributors to executives.
  • Experience applying customer empathy to product direction and execution based on customer needs.
  • Strong organizational, communication, and presentation skills.
  • Experience with Customer Data Platforms, preferably Amperity.
  • Experience with Jira, ThoughtSpot, and Confluence.

Benefits

  • Annual allowance of complimentary stays at Hyatt hotels worldwide.
  • Flexible work schedule.
  • Wellbeing benefits, including a complimentary Headspace subscription and a discount at the on-site fitness center.
  • Global family assistance policy with paid leave after the birth or adoption of a child, plus financial adoption assistance.
  • Paid time off.
  • Medical coverage.
  • Dental coverage.
  • Vision coverage.
  • 401(k) with company match.
  • Eligibility for an annual bonus.