Sana Kliniken is a German healthcare group operating hospitals, medical care centers (MVZs), and specialized treatment facilities. Its services span inpatient and outpatient care, prevention, and support for international patients, serving individuals as well as other healthcare institutions. The organization focuses on medical quality, professional nursing, and sustainability in healthcare, including initiatives such as “Operation Umwelt: Nachhaltige OP.” With a large, distributed healthcare workforce, Sana Kliniken offers a range of opportunities across clinical care, nursing, administration, and healthcare operations.
HR Customer Service Specialist at Sana Kliniken – Berlin Hybrid
Support employees with HR questions at Sana Kliniken while helping improve digital HR services. This full-time hybrid role is based in Berlin and covers employee support, HR administration, and case resolution.
Description
- Act as the initial contact for employees and HR partners on payroll, working time, parental leave, contracts, certificates, and related topics
- Handle questions by telephone and through the ticketing system
- Resolve routine cases independently and refer more complex matters to the relevant HR specialists or managers
- Manage each case through to complete resolution
- Process HR-related personnel transactions with accuracy
- Keep case records complete, transparent, and traceable while upholding data and process quality
- Build and broaden your HR knowledge on an ongoing basis
- Help improve and digitalize HR services
Requirements
- Commercial training focused on HR, a relevant degree, or an equivalent qualification
- Practical HR experience, such as in an HR service center, personnel administration, or employee support
- Assess varied requests methodically, pursue practical solutions, and stay organized during periods of high inquiry volume
- Professional, respectful, service-oriented communication skills with fluent written and spoken German
- Solid understanding of fundamental HR processes
- Knowledge of employment, collective bargaining, or social insurance law is advantageous
- Comfort working with digital HR systems
- Experience with SAP, Oracle, ticketing platforms, or knowledge bases is advantageous
- Roles in medical facilities require legally mandated vaccination and immunity documentation, including evidence of sufficient measles protection
Benefits
- 30 days of paid annual leave
- Flexible working hours designed to support work-life balance
- Option to work remotely with the necessary technical equipment provided
- Contribution toward the Deutschlandticket
- Opportunities for professional and personal growth
- Corporate discounts and employee events