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Lightspeed Commerce is a SaaS company developing cloud-based point-of-sale and payments technology for retailers, restaurants, golf businesses, and wholesalers. Its platform brings together omnichannel sales, inventory management, eCommerce, payments and reconciliation, workforce and payroll tools, analytics including Lightspeed AI, hardware integrations, business funding, and wholesale capabilities through NuORDER. The company focuses on scalable, configurable systems for multi-location businesses and supports approximately 150,000 customer locations worldwide. Roles at Lightspeed Commerce contribute to products that connect in-person and online commerce across a range of business sectors.
German-Speaking Collections Specialist in Berlin (Hybrid)
Manage overdue customer accounts for Lightspeed’s global commerce platform. The role covers customer outreach, collection agency coordination, receivables reporting, and payment follow-up.
Description
- Manage delinquent portfolio accounts through outbound calls, emails, and customer outreach
- Resolve overdue balances through consistent customer engagement and follow-up
- Refer suitable accounts to collection agencies when required
- Coordinate with collection agencies to progress delinquent accounts
- Use Excel and Google Sheets reports to identify and prioritise overdue accounts
- Support month-end accounts receivable close activities and payment discrepancy reviews
- Review customer accounts for non-payment, delayed payment, and other irregularities
- Respond to customer enquiries and resolve issues promptly
- Contribute to the Finance team in a customer-facing collections role
Requirements
- Previous experience in collections, accounts receivable, credit control, or a comparable function
- Fluent or native-level German with strong written and spoken English
- French language skills are a strong advantage
- Skilled in Excel and Google Sheets, including formulas, pivot tables, and data tracking
- Experience with Salesforce or a comparable CRM is strongly preferred
- Proactive, results-focused approach with disciplined account follow-up
- High level of accuracy in data entry and documentation
- Strong time management and ability to prioritise an account portfolio
- Financial understanding and familiarity with financial regulations
- Based in Berlin, Germany
- Must meet the legal work eligibility requirements stated for the advertised country
Benefits
- Career development opportunities within a company creating new jobs
- A team environment that combines room for growth with opportunities to make an impact
- Access to modern, established technology
- A flexible environment that supports professional growth
- Opportunities to broaden skills, build relationships, and contribute to Lightspeed’s diverse and inclusive culture
- Lightspeed equity scheme
- Health and Wellness Credit of up to EUR 400 annually for activities such as gym memberships, yoga, cycling, or other health expenses
- Mental health support through the Modern Health app, including meditation, coaching, and counselling
- People Experience benefit supporting work from almost anywhere in the world for up to 60 days each year
- Subsidy for an annual public transport pass to the Berlin office
- Regular breakfasts or lunches, drinks, and snacks at the Berlin office
- Inclusive, barrier-free workplace with accommodations available during the selection process
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