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German-Speaking Collections Specialist in Berlin (Hybrid)
Manage overdue customer accounts for Lightspeed’s global commerce platform. The role covers customer outreach, collection agency coordination, receivables reporting, and payment follow-up.
विवरण
- Manage delinquent portfolio accounts through outbound calls, emails, and customer outreach
- Resolve overdue balances through consistent customer engagement and follow-up
- Refer suitable accounts to collection agencies when required
- Coordinate with collection agencies to progress delinquent accounts
- Use Excel and Google Sheets reports to identify and prioritise overdue accounts
- Support month-end accounts receivable close activities and payment discrepancy reviews
- Review customer accounts for non-payment, delayed payment, and other irregularities
- Respond to customer enquiries and resolve issues promptly
- Contribute to the Finance team in a customer-facing collections role
आवश्यकताएँ
- Previous experience in collections, accounts receivable, credit control, or a comparable function
- Fluent or native-level German with strong written and spoken English
- French language skills are a strong advantage
- Skilled in Excel and Google Sheets, including formulas, pivot tables, and data tracking
- Experience with Salesforce or a comparable CRM is strongly preferred
- Proactive, results-focused approach with disciplined account follow-up
- High level of accuracy in data entry and documentation
- Strong time management and ability to prioritise an account portfolio
- Financial understanding and familiarity with financial regulations
- Based in Berlin, Germany
- Must meet the legal work eligibility requirements stated for the advertised country
लाभ
- Career development opportunities within a company creating new jobs
- A team environment that combines room for growth with opportunities to make an impact
- Access to modern, established technology
- A flexible environment that supports professional growth
- Opportunities to broaden skills, build relationships, and contribute to Lightspeed’s diverse and inclusive culture
- Lightspeed equity scheme
- Health and Wellness Credit of up to EUR 400 annually for activities such as gym memberships, yoga, cycling, or other health expenses
- Mental health support through the Modern Health app, including meditation, coaching, and counselling
- People Experience benefit supporting work from almost anywhere in the world for up to 60 days each year
- Subsidy for an annual public transport pass to the Berlin office
- Regular breakfasts or lunches, drinks, and snacks at the Berlin office
- Inclusive, barrier-free workplace with accommodations available during the selection process
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