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Solventum
Solventum
ConsultingHealthcareLogistics
Solventum develops healthcare technologies and services designed to support safer, more efficient medical and oral care. Its portfolio includes advanced wound care, surgical and sterilization solutions, oral care products, health information and technology services, and purification and filtration systems for biopharmaceutical applications. The company also supports healthcare professionals through education and training resources, combining product development with a focus on patient safety, clinical outcomes, and operational efficiency.
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Field Service Representative II – Shrewsbury, MA (Onsite)

Provide delivery, maintenance, and onsite support for Solventum medical equipment serving healthcare customers in Shrewsbury. Manage customer service, shipments, inventory, documentation, and service-center operations.

USUnited StatesMAMassachusetts
$52,560 – $72,270 / year
On-siteFull-timeMiddleSeniorEnglish RequiredGeneralRepresentative
iOS

Description

  • Deliver, retrieve, maintain, and transport medical device equipment for healthcare customers
  • Develop and sustain relationships with healthcare customers, patients, and hospital staff
  • Prepare medical equipment for patient use through cleaning, disinfection, quality-control testing, validation, and routine maintenance
  • Manage orders and keep electronic documentation and records accurate
  • Assess service and product inquiries, respond promptly, follow up, and identify unmet customer needs
  • Investigate missing or misplaced equipment at customer sites and service locations
  • Operate a company vehicle safely for equipment delivery, retrieval, and onsite customer service
  • Plan and prioritize work to meet customer service deadlines
  • Pick, pack, ship, receive, load, and unload medical equipment and supplies
  • Comply with work, safety, company, and departmental policies while maintaining a clean, organized, and safe workplace
  • Support process training for employees and customers
  • Act as the designated facility contact when the Field Service Lead is unavailable
  • Manage an assigned service-center process, such as inventory control, tracking, reconciliation, or order management
  • Handle next-level escalations and assume ownership of at least one key service-center responsibility

Requirements

  • High school diploma, GED, or higher
  • At least three years of experience in a customer-facing or service-related role
  • A current, valid driver’s license
  • Availability for non-traditional schedules, including extended hours, evenings, weekends, and on-call assignments
  • Ability to satisfy physical requirements through fitness testing specified in the Job Safety Analysis (JSA)
  • Experience using Microsoft Office and iOS applications
  • Strong verbal and written communication skills
  • Effective time-management and prioritization skills
  • Legal authorization to work in the country of employment without sponsorship for an employment visa

Benefits

  • Medical, dental, and vision coverage
  • Health Savings Accounts
  • Health Care and Dependent Care Flexible Spending Accounts
  • Disability benefits
  • Life insurance
  • Voluntary benefits
  • Paid absences
  • Retirement benefits
  • Company-provided vehicle
  • Up to 15% domestic travel, including possible business meetings and functions requiring commercial air travel

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