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Vision RT Ltd
Vision RT Ltd
201 – 500 Employees
Skilled Worker Visa SponsorHealthcareHealthcare InsuranceManufacturing
Vision RT Ltd develops surface-guided radiation therapy technology for modern oncology care. Its 3D surface imaging solutions, including AlignRT and DoseRT, support radiotherapy teams with patient positioning, motion management, and real-time dose visualization. The company’s systems are used in more than 3,000 installations worldwide, helping cancer hospitals improve the precision, safety, and efficiency of treatment workflows. Founded in 2001, Vision RT brings together healthcare and manufacturing expertise to advance technologies used by radiotherapy professionals.
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Field Service Engineer, IT Systems

Install and support Vision RT’s camera-guided radiation therapy systems at customer sites. The role involves extensive US travel and hands-on troubleshooting of Windows systems, hardware, and networks.

USUnited StatesVAVirginiaWAWashington
$80,000 – $100,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredField Engineer
Cyber SecurityDNSFirewallsSQL

Description

  • Install and maintain Vision RT equipment at customer sites, from initial surveys and commissioning through ongoing support.
  • Assess sites and determine installation needs before system deployment.
  • Diagnose and resolve software, hardware, operating system, and connectivity problems through remote and on-site support.
  • Carry out preventive maintenance, system upgrades, software updates, and product improvements.
  • Configure and troubleshoot Windows-based computers and connected devices.
  • Work with customer IT teams to resolve network connectivity and communications issues.
  • Keep service records, installation documentation, maintenance reports, and customer activity logs current.
  • Deliver responsive, professional service and build effective customer relationships.
  • Travel within the assigned region for installations, maintenance, training, and customer requests.
  • Complete physical installations, including mounting wall displays, routing communication cables up to 50 metres, and meeting safety and quality standards.
  • Use ladders safely and coordinate with contractors at construction sites, hospitals, and clinical facilities.
  • Work evenings and occasional weekends when needed.
  • Travel to customer locations at short notice when business or customer needs require it.
  • Support Vision RT’s Surface Guided Radiation Therapy systems, which use 3D cameras to improve radiation treatment for cancer patients.

Requirements

  • Strong working knowledge of Microsoft Windows, including configuration and system settings, Device Manager, disk and storage management, BIOS and firmware, Windows services and security settings, and Event Viewer.
  • Experience diagnosing and resolving software, operating system, and hardware faults in customer-facing settings.
  • Good grasp of networking fundamentals, including IP addressing, VLANs, DNS, DHCP, firewalls, security principles, protocols, ports, Windows networking tools, and command-line troubleshooting utilities.
  • Experience diagnosing network connectivity issues with ping, tracert, ipconfig, and remote support tools.
  • Understanding of cybersecurity practices, endpoint protection, system hardening, and customer IT security requirements.
  • Strong PC hardware knowledge, including replacing components, configuring peripherals, and assessing hardware connectivity and performance.
  • Experience providing technical support both remotely and on site.
  • Strong troubleshooting and fault-diagnosis skills.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Able to work independently and prioritize tasks across multiple customer locations.
  • Able to interpret technical documentation and follow installation, maintenance, and service procedures.
  • Willing to travel extensively across the US, up to 90% of working time, including frequent overnight and occasional weekend trips.
  • Available for evening work and occasional weekends when required.
  • Able to travel to customer sites at short notice.
  • Able to work safely on ladders and in construction, hospital, and clinical settings while following PPE and site safety requirements.
  • Preferred: Experience supporting Microsoft Windows Server environments.
  • Preferred: Basic knowledge of SQL databases and database connectivity.
  • Preferred: Familiarity with RAID technology and storage systems.
  • Preferred: Experience in healthcare technology, medical devices, radiotherapy, medical imaging, or another regulated technical setting.
  • Preferred: Technical qualifications such as CompTIA A+, Microsoft certifications, or equivalent industry-recognised credentials.

Benefits

  • Overtime opportunities and travel pay.
  • Medical benefits.
  • Financial benefits.
  • Eligibility for a 401(k).
  • Paid time off.
  • Parental leave.
  • Planned periods without travel for administration, training, professional development, and other business needs.

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